Agency Relations Operations Services Manager

Strada

100d • $68,180 - $126,620

About The Position

Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of leadership ensuring excellence in delivery across the entire Tax Filing organization. Responsible for developing managers in people development, management, and tax filing expertise.

Requirements

• Bachelor’s degree in Accounting, Finance or related field - CPP, EA or CPA required.
• 7+ years’ experience in payroll tax filing and/or related field required.
• 5+ years of client interaction required.
• 3+ years payroll tax software experience required.
• 3-5 years people management experience required.
• Master Tax experience required.
• Strong communication and change-management skills required.
• Advanced understanding of payroll tax/payroll tax filing/Tax Notices and/or related subject matter required.
• Advanced understanding of payroll tax filing regulatory and legislative guidelines required.
• Demonstrated strong verbal & written communication skills required.

Nice To Haves

• ADP Smart Compliance experience desired.

Responsibilities

• Responsible for overall client delivery and satisfaction in payroll tax filing, payroll tax notices, and assessments.
• Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy.
• Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
• Monitor and audit various tasks to identify trends and process improvement opportunities.
• Identify and lead process improvement efforts in tax filing processes.
• Work with other Strada domains to ensure client deliverables and identify and lead efforts to improve processes affecting Strada delivery.
• Communicate complex issues to clients as needed.
• Ensure timely, accurate responses are provided to clients and/or other Strada teams.
• Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings.
• Support and provide timely research on compliance and regulatory issues.
• Facilitate issues requiring higher level escalation.
• Ensure and support compilation, reporting, and analyzing of metrics.
• Use metrics to drive improvements and close process gaps.
• Resolve/push open items to resolution to align with Tax Filing point of view.
• Liaison with Client and Payroll Client teams to resolve items related to tax filing.
• Educate clients and provide subject matter expertise for payroll tax filing.
• Mentor and develop managers and colleagues, also managing performance and accountability.
• Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
• Support testing and implementation efforts as needed.
• Coordinate and/or provide needed training for new colleagues or processes.
• Coordinate and actively support SOP development, training, communication to team and maintain updates.

Benefits

• Competitive total rewards package.
• Continuing education & training.
• Tremendous potential with a growing worldwide organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree