Agency Operations Manager

Accelerazon•Chicago, IL

7h•Remote

About The Position

Accelerazon is a boutique Amazon marketing agency built around a simple idea: meaningful work should produce meaningful outcomes - for our clients and for our team. We intentionally keep our client portfolio focused and our team small so we can stay deeply engaged, deliver high-quality work, and operate with clarity and accountability. Our clients rely on us as true partners, not task executors. We value ownership, transparency, disciplined thinking, and long-term relationships. As we grow, we’re looking for a senior operator to help strengthen the structure, systems, and day-to-day leadership of the business, with the Amazon experience to jump in and execute tasks when needed. This is an operational leadership role - a critical the bridge between founder-level strategy/execution and the implementation of day-to-day client level execution across our team. As founders, we are focused on strategic direction, growth, and key client relationships. We are hiring a General Manager to work alongside us, translating strategy into clear priorities and execution across the team. Because we are a small, growing agency, this is a player-coach role . In the near term, you will be expected to step into accounts, solve problems directly, and execute when needed. Over time, as the team expands and systems mature, the role will evolve toward greater management and operational oversight. This position requires both leadership capability and deep, hands-on Amazon experience. You will play a key role in ensuring the team executes effectively against our strategic priorities while maintaining hands-on credibility. This is a foundational hire for Accelerazon. You’ll help shape how we scale, influence how we build our team, and create the structure that allows us to grow well. We are fully remote and location-agnostic (with general East Coast collaboration hours). We offer competitive compensation based on experience, a 401(k) with matching contributions, and the opportunity to play a meaningful leadership role within a growing agency.

Requirements

You are a strong operator who thrives in the space between high-level strategy and detailed execution.
Have meaningful experience managing people or leading contributors
Have worked deeply inside Amazon (brand or agency side)
Understand how to balance structure with flexibility
Are comfortable being accountable for outcomes while working collaboratively with founders
Commercial awareness and disciplined decision-making
Clear, professional communication
Data-driven, analytical problem solving
Comfort operating in ambiguity
Ownership mindset without ego
Strong Amazon ecosystem experience is required.
Leadership experience is essential.

Responsibilities

Team Leadership & Accountability
Manage and mentor individual contributors
Clarify priorities, workload, and performance expectations
Strengthen communication rhythms and feedback systems
Support hiring and onboarding as we expand
Operational Structure & Process
Improve SOPs, workflows, and internal systems
Ensure initiatives move forward efficiently and on time
Identify bottlenecks and proactively solve operational gaps
Help us scale intentionally without sacrificing quality
Strategic Support & Amazon Execution
Collaborate with founders on Amazon strategy and account direction
Provide informed recommendations grounded in experience
Step directly into accounts when performance, complexity, or bandwidth requires it
Maintain a strong working knowledge across advertising, content, reporting, and marketplace operations