Agency Operations Associate - Investor Reporting and Payoffs

Capital One • McLean, VA

111d • $64,700 - $73,900 • Remote

About The Position

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va or Charlotte, NC. Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Investor Reporting & Payoffs team. The Multifamily Investor Reporting & Payoffs team supports a total loan portfolio of $53BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Requirements

• Bachelor's Degree or Military Experience
• At least 1 year of experience in financial services

Nice To Haves

• 2+ years of experience in commercial bank operations, loan servicing, risk, compliance or Government Sponsored Entities (GSE)

Responsibilities

• Maintain & encourage positive relationship/partnership with the GSEs, HUD and Ginnie Mae
• Collaborate across the Agency Finance platform to provide consistent excellence in customer service
• Assist in initial and ongoing review of departmental procedures
• Provide strong support and partnership across all of Agency Finance
• Audit support and coordination across Agency Finance on a variety of audits (internal, investor, regulatory, etc.)
• Coordination and collaboration of annual/periodic investor reporting requirements to GSEs, HUD/Ginnie Mae and Master Servicers to ensure compliance
• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing
• Manage the preparation, review, and distribution of investor remittances for the multifamily commercial real estate portfolios
• Serve as a primary point of contact for investor inquiries and requests
• Communicate effectively with investors, stakeholders, and internal teams to address queries and provide timely updates on investor remittance and reporting
• Ensure compliance with regulatory requirements and industry standards relevant to multifamily commercial real estate reporting
• Accurately log and process loan payoff requests, ensuring all necessary details are included
• Communicate with customers, internal teams, and external stakeholders to address payoff inquiries and resolve any issues that may arise

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree