Agency IT Associate - Department of Human Resources

Baltimore City•Baltimore, MD

15d•Onsite

About The Position

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! CLASS DEFINITION Agency IT Associate provides support and assistance. Primary focus may be in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management. Incumbents receive moderate to general supervision. Employees in this class work a conventional workweek. Work is performed in office settings where there is no exposure to uncomfortable or hazardous working conditions. Work may require moderate physical exertion in lifting pieces of equipment or working in confined areas. Work in the class has no supervisory responsibilities.

Requirements

EDUCATION: Have Associate degree in Computer Science or related discipline from an accredited college or university.
EXPERIENCE: Have one year of experience in a multi-operation system or production control environment.
NOTE EQUIVALENCIES: Have an equivalent combination of education and experience.
Knowledge of administering user accounts.
Knowledge of setting up and submitting production jobs.
Knowledge of editing and debugging computer output.
Skilled at the designs and production of moderately complex reports.
Ability to develop and test user documentation.
Ability to perform routine security checks on systems.