Agency Finance Manager
About The Position
Agency Finance Manager The Loan Operations Manager will be responsible for managing a team of associates responsible for FannieMae, Freddie Mac and Ginnie Mae loan servicing. The Loan Operations team is responsible for various functions within the Servicing Loan Operations Team including but not limited to new loan boarding, escrow disbursements, loan documentation, data entry, escrow analysis, UCC, investor custodial accounts, for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (Government-Sponsored Enterprise or GSEs). This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries, and problematic situations in a timely manner. Responsibilities: Responsibilities of the position include being a subject matter expert and key contact internally withRisk, Compliance and Audit and externally with the Agencies. In addition to the following responsibilities (either directly or via oversight and leadership of the team): Manage insurance compliance and reporting to GSE’s Vendor compliance and oversight; Oversight and quality review of New Loan Boarding Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams Ensure compliance with Agency guidelines Ensure compliance with Master Servicing procedures for the loan servicing portfolio Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other complex borrower related issues Track Loan Operations metrics and ensure teams are well managed Ability to understand complex customer needs Applies experience and analysis to develop creative and innovative solutions for various issues Provide guidance to the team on all aspects of GSE requirements, communication, and reporting Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools.
Requirements
- Bachelor's Degree or Military Experience
- At least 4 years of experience working in Commercial Real Estate
- At least 3 years of experience in management
Nice To Haves
- 5+ years of experience working with GSE-backed multifamily loans
- 4+ years of experience managing a loan servicing team
- 3+ years of Fannie Mae and Freddie Mac experience
Responsibilities
- Manage insurance compliance and reporting to GSE’s
- Vendor compliance and oversight
- Oversight and quality review of New Loan Boarding
- Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams
- Ensure compliance with Agency guidelines
- Ensure compliance with Master Servicing procedures for the loan servicing portfolio
- Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other complex borrower related issues
- Track Loan Operations metrics and ensure teams are well managed
- Ability to understand complex customer needs
- Applies experience and analysis to develop creative and innovative solutions for various issues
- Provide guidance to the team on all aspects of GSE requirements, communication, and reporting
- Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
