Agency Engagement Manager

Pano AI

5d

About The Position

Pano AI is seeking an Agency Engagement Manager to own the success of agency relationships tied to Pano deployments. In this role, you will be responsible for ensuring fire agencies, emergency management offices, and disaster response organizations are fully onboarded, trained, and actively using Pano’s platform. You will serve as the primary point of contact before and after deployment, leading outreach, coordinating onboarding, running trainings, and maintaining ongoing engagement.
Success in this role means building trust with agencies, driving consistent platform usage, identifying gaps in adoption, and working closely with Customer Success, Operations, and Sales to ensure deployments translate into real-world impact.
This is a hands-on, relationship-driven role for someone who understands how public safety agencies operate and is comfortable working independently in the field. You will spend your time building credibility, supporting end users, and making sure Pano’s technology is not just installed, but actively used as part of daily operations. The Agency Engagement Manager opportunity has direct upward mobility into team leadership roles.

Requirements

• Bachelor’s degree or equivalent professional experience, with 2+ years of experience in wildfire response, fire service, emergency management, disaster response, or a related field.
• 2+ years of experience in a customer-facing, training, operations, customer success, or program management role.
• Strong communication and relationship-building skills with the ability to engage diverse stakeholders.
• Ability to work independently, manage multiple priorities, and operate effectively in a fast-moving environment.
• Comfort working in a SaaS environment and collaborating across internal teams.
• Interest in climate resilience, public safety, and mission-driven work.
• Willingness to travel approximately 25% for agency visits, trainings, and events.

Nice To Haves

• Experience working with federal, state, or local agencies is strongly preferred.

Responsibilities

• Own Agency Relationships and Engagement: Build and maintain strong relationships with fire departments, emergency management agencies, and public safety organizations tied to Pano deployments. Serve as the primary point of contact and trusted partner for end users in the field.
• Lead Onboarding and Training: Drive outreach to agencies, introduce Pano’s platform, and coordinate onboarding and training to ensure users understand how to effectively incorporate Pano into their operational workflows.
• Drive Adoption and Ongoing Usage: Monitor engagement and usage, identify gaps in adoption, and proactively re-engage agencies to ensure Pano is being used consistently and effectively post-deployment.
• Partner Cross-Functionally for Execution: Work closely with Operations, Customer Success, and Sales to support deployments, align on priorities, and ensure smooth execution from installation through long-term use.
• Act as the Voice of the Field: Gather feedback from agencies and relay insights to internal teams to improve product functionality, usability, and real-world impact. Represent Pano professionally at trainings, conferences, and community events.

Benefits

• In addition to base salary, full-time roles are eligible for stock options.
• Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees