Agency Customer Success Manager

Smartly • NY

180d • $75,000 - $90,000

About The Position

As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies from the first week, give consultative advice, scope and drive successful product adoption and grow agency engagement. You’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, and support agency team members to drive results for their clients with the Smartly platform.

Requirements

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat etc)
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality, with a bias for action and collaboration
• Are able to explain complex concepts clearly and translate data into insights
• Have self-driven, entrepreneurial spirit
• Have strong spoken and written communication skills
• Are able and willing to travel for meetings, conferences and industry events (when possible)
• Legal right to work in the US

Responsibilities

• Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships
• Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
• Closely partner with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption
• Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering, driving alignment on how functions and resources will fuel growth initiatives
• Partner closely with Onboarding teams on training procedures and developing agency teams on how to effectively use the Smartly platform
• Build and deliver programs to educate agency teams on Smartly solutions
• Build and foster strong relationships with agencies as well as partners like Meta, Snap, TikTok, Pinterest, and Google
• Be the voice of agencies to inform our product roadmap
• Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and grow agency businesses, optimize existing processes within the company and actively enhance all Customer Success initiatives

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities
• Choice of computer (MAC or PC)
• Stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, life insurance and disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees