AgDirect Resolution Officer

Farm Credit Services of America • Omaha, NE

9d

About The Position

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica)
and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
 Job SummaryWe are seeking an AgDirect Resolutions Officer responsible for curing delinquent AgDirect customer accounts, with the goal of receiving payment, completing an acceptable loan servicing action (that resolves the delinquency) or identifying a more significant credit issue. This position is responsible for underwriting loan servicing requests which are initiated by the customer whether delinquent or not and using delegated authorities to make a sound credit decision on the request. This role may also be asked to underwrite new AgDirect loans, retail installment sales contracts, and leases when workload allows. This position will work in a team environment to accomplish these goals. 

Requirements

• 4 Year / Bachelors Degree Preferred in Business, Finance, or Economics
• 2 to 4 years of experience, Lending/credit analysis experience with the Farm Credit System or a related agricultural credit organization.
• Collections experience specific to agriculture or commercial accounts.

Responsibilities

• Contact delinquent customers to request payment. Utilize available customer financial statements, including balance sheets, trend analysis, income statements, cash flows, collateral analysis and credit bureau reports to determine an acceptable plan to bring the account current.
• Resolve individually assigned delinquencies according to the standardized resolution process and within fair lending and FCA regulation requirements.
• Underwrite loan servicing requests (including restructure requests) from AgDirect customers and utilize delegated authority to make credit decisions based on available or requested information. Communicate credit decisions directly to customers. Communicate the need for document preparation to Customer Support to prepare documents and obtain customer signature.
• Provide analyses for the assigned AgDirect portfolio, including monitoring, credit classification changes, accrual/stop accrual analysis for distressed loans, and restructured loan assets.

Benefits

• Health Benefits: Comprehensive medical, dental, and vision insurance
• Retirement Plans: 401(k) 
• Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
• Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level