Aftersales Intern

Mitsubishi Motors North America, Inc. • Franklin, TN

1d • $20 - $20 • Hybrid

About The Position

Are you looking to rev up your career with an exhilarating opportunity? We are looking for an Intern in our Aftersales Department to join our team and contribute to various aspects of our Aftersales corporate and dealer partner initiatives. The role involves spending half of your time on projects within the Aftersales Department at MMNA’s headquarters, followed by becoming familiar with the District Parts and Service Manager (DPSM) role and acting as a “Junior DPSM” to dealers in the general market area.

Requirements

• Educational Requirements: Must be currently enrolled in accredited university/college as a Junior or Senior.
• Degree Qualifications: Current major in a BBA program or similar, focusing on supply chain, finance, operations, management, or marketing, OR in a BSE program.
• Passion for Automotive: A genuine interest in the automotive industry and a desire to learn and contribute.
• Data Proficiency: Able to extract and translate data, document data flow details, and utilize data streams.
• Analytical Skills: Ability to analyze data and draw meaningful conclusions.
• Team Collaboration: Willingness to work collaboratively within the Aftersales and Sales Operations teams.

Responsibilities

• Brainstorm strategies to enhance the customer experience in the Service drive, including parts and accessories retail selling or marketing initiatives;
• Process improvement in the Techline, a group of dedicated professional experts who assist our dealer partners with difficult to repair cases;
• Collaborate with cross-functional teams within the Aftersales Department to ensure alignment on business objectives;
• Analyze and interpret data from our dealer partners to identify trends, improve customer retention, and increase satisfaction.
• Research trends in Aftersales training, service, and parts sales including technological advancements, and exploring updates to implement new initiatives to support Aftersales performance.
• Understand the requirements to be a successful DPSM and define dealer activities that result in increased parts and accessories sales, growth in the Service drive, retention and loyalty, and overall customer satisfaction.
• Partner and collaborate with the Sales Operations intern to become familiar with overall dealer operations and key stakeholders at dealerships.

Benefits

• Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office or at dealerships) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.
• Engage with Leadership: This position involves exposure to and collaboration with, and the unique opportunity to learn from, the leadership and executive team.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees