Aftersales Coordinator

Aston Carter•Saline, MI

3d•$23 - $26•Onsite

About The Position

We are seeking a dedicated and detail-oriented Aftersales Coordinator to manage parts order operations, provide customer support, and handle administrative tasks. This position involves working closely with various teams to ensure efficient service delivery and customer satisfaction.

Requirements

2+ years of administrative and/ or sales support exp
Equivalent experience in a parts department or service coordination role may be considered.
Working knowledge of Microsoft Office (Excel, Word, Outlook).

Nice To Haves

Prior experience in manufacturing or industrial equipment support is highly desirable.
Familiarity with HTS codes and international logistics is a plus.
Proficiency with ERP/order management systems is a plus (e.g., SAP, Microsoft Dynamics)

Responsibilities

Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
Coordinate shipping and delivery logistics with warehouse and transportation teams.
Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
Provide accurate quotes and lead times for parts and services.
Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
Assist in scheduling service work and ensure proper job closure.
Manage customer returns and warranty claims.
Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.
Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
Update internal tools such as parts catalogs and pricing databases.