Aftersales Analyst 2

Nissan Motor Corporation • Irvine, CA

4d • Hybrid

About The Position

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for an Aftersales Analyst 2 to join our team in Irvine, CA. A Day in the Life: Supports the implementation of strategies and programs to achieve the Regional Aftersales parts, accessories and service retention business plan objectives. Ensures consistent communication of customer-focused processes, promotional roll-outs and other initiatives. Provides support to help achieve the Regional Aftersales base parts business plan objectives for assigned region.

Requirements

• Education: Bachelor’s Degree in Business or related field required.
• Experience: 3-5 years in progressive Marketing and Sales experience.
• Previous experience at the specialist level in Aftersales, Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred.
• Previous sales or dealership contact experience is a plus.
• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
• Additional knowledge of sales related systems.
• Ability to function effectively and remain productive in an office environment.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Result driven even in the face of resistance or setbacks.
• Ability to present ideas and analysis in an effective manner.
• Ability to understand the complexities of situations and solicit assistance from others as needed.
• Excellent communication skills with high attention to detail and analytical mindset.
• Adaptable and results focused with the ability to work in fast-paced, high-intensity environment.
• Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan.
• Must be open to future relocation.
• Travel: Less than 25% day and overnight domestic travel.

Responsibilities

• Coordinates with regional Aftersales management team to ensure effective communication of national and regional wholesale parts promotions and operational objectives.
• Ensures Aftersales Field team has comprehension of national and regionalized initiatives.
• Clarifies and communicates eligibility guidelines and other administrative rules and operational guidelines.
• Assists in communications to the Aftersales field team (e.g. FOMs, WDMs, AGMs).
• Tracks sales base parts and accessory sales in dealerships.
• Analyzes and reports sales information to national management, regional management, and regional staff.
• Provides aftersales analysis to regional management regarding evaluation of aftersales programs, market conditions, and the aftersales activities of competitors.
• Prepares monthly reports on the achievement of the region’s objectives to assist management in identifying market/dealership deficiencies.
• Analyzes dealer aftersales operations data to identify areas of opportunity within each District.
• Assists in the preparation of regional and national reports.
• Collects data to be analyzed, gathers information, and prepares materials.
• Analyzes and interprets data; compiles ideas on best practices and shares with regional leadership team.
• Analyzes marketing campaigns and provides a timely report out to SDM and RAM on pricing/offer effectiveness, response rate, market/dealership ROI and website effectiveness.
• Assists with tracking of inventory, sales performance, service advisor sales performance and corrective action plans.
• Assists in review of trends and customer survey data to aid field personnel in identifying dealer process issues.
• Alert Aftersales field team to issues that need to be addressed in dealerships.
• Monitors regional daily stock order utilization and retail parts management inventory improvement program participation.
• Serves as a point of contact for field staff and dealerships on reward program rules, effective dates, payments, etc.
• May perform other related duties as assigned, which may include duties or assignments from other regional functions, as determined by regional leadership team.

Benefits

• Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees