Aftermarket Service Coordinator

Eriez Manufacturing • Erie, PA

323d • $22 - $25

About The Position

Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection, and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to various process industries, including mining, food, recycling, packaging, and aggregate. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures, and markets on six continents through 12 wholly-owned international subsidiaries and an extensive sales representative network. We are seeking a proactive Aftermarket Service Coordinator to support our service operations and ensure high levels of customer satisfaction. This multifaceted position acts as a key support to the Service Manager, providing essential backup and handling a diverse range of responsibilities. The ideal candidate will possess strong organizational skills, a customer-centric attitude, and the ability to work effectively in a fast-paced environment.

Requirements

• Cheerful and professional with exceptional interpersonal, organizational and verbal and written communication skills.
• Advanced computer skills including proficiency in Excel, Word and PowerPoint in Microsoft Office Suite.
• Professional and detail-oriented with accurate typing and editing skills.
• Proficiency with office machines and equipment.
• Ability to multitask and coordinate several projects simultaneously while prioritizing appropriately.
• Strong sense of urgency and problem-solving skills.
• Ability to work without direct day-to-day supervision.

Responsibilities

• Diligently answering phones and emails.
• Effectively dispatching service personnel.
• Serving as the primary point of contact for key customer accounts.
• Managing logistical aspects such as coordinating and ordering team lunches.
• Shipping equipment to subcontractors.
• Completing necessary vendor paperwork.
• Creating service orders.
• Handling service billing and quoting.
• Maintaining accurate logs of all service requests.
• Collaborating closely with sales representatives and engineering teams.
• Providing backup support for spare parts management when needed.
• Working overtime as required.
• Performing other related duties as assigned by the manager.

Benefits

• 401(k)
• Employer 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing