Aftermarket Sales & Warranty Supervisor

Watts Water Technologies•Centennial, CO

9d•$68 - $81•Onsite

About The Position

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position This highly motivated individual, as part of the Sales Team, will be responsible for overseeing project start‑up, commissioning, and aftermarket activities for Taft Engineering and Watts Applied Solutions. This position builds strong relationships with contractors, service providers, and end users, ensuring successful installation and operation of all supplied equipment while supporting market growth. This position is responsible for supervision of the sales support team. This position reports to VP of Aftermarket Sales & Support. This role is onsite and based in Colorado

Requirements

Bachelor’s degree in Business, Engineering, or a related field, or equivalent relevant experience.
5-10 years minimum technical, customer service and management experience
Local knowledge and experience with commercial customer base.
Ability to read electrical wiring diagrams and demonstrate knowledge of electrical systems.
Proficiency with relevant business systems and general computer applications.
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices.
Ability to pass background checks and any required pre‑employment testing.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Nice To Haves

Experience in operations management within a technical, manufacturing, field service, or water technology environment.
Prior experience guiding multi‑site operations or customer-facing field service teams.
Strong presentation, coaching, and relationship-management skills.
Experience with continuous improvement methodologies (Lean, Six Sigma, etc.).
Additional industry certifications or technical credentials.

Responsibilities

Build and maintain strong relationships with customers and vendors to support sustained revenue growth.
Oversee inventory control across both Taft Engineering locations, maintaining accurate records including change logs, preferred vendors, and market pricing.
Manage vendor partnerships to secure competitive pricing and reliable sourcing.
Own all warranty transactions, ensuring timely, accurate, and customer-focused resolution.
Coordinate logistics for all aftermarket activity, including major equipment shipments and related scheduling.
Train and support the aftermarket sales team on parts sales, vendor portals, and customer engagement, while assisting with daily inquiries as needed.
Partner closely with the service team to ensure effective scheduling and material readiness.
Track and share customer satisfaction metrics, communicating insights clearly with support and customer service teams.
Stay current on product updates, market trends, and competitive activity, adjusting strategies as needed.
Ensure consistently high levels of customer satisfaction and maintain strong relationships with key accounts.
Monitor and manage expenses to align with budget requirements.