Aftermarket Sales Representative

Hitachi•Lubbock, TX

14d•Remote

About The Position

The Aftermarket Sales Representative (ASR) focuses on selling service, parts and rental solutions to all existing customers and prospects throughout an assigned territory. This role will serve as the primary customer facing sales representative supporting service-related solutions, targeting compressor systems and any other contracted OEM equipment represented by the Hitachi Air Centers. In addition, the ASR will be responsible for developing new service business at existing customer locations and competitive equipment installations. This role reports to the Regional Sales Manager and is based locally in the assigned territory.

Requirements

High School Diploma required
At least 2 years of experience in a technical/solution selling environment, preferably in the use and/or application of compressed air systems.
Ability to work collaboratively with key stakeholders.
Excellent oral & written communication skills with the ability to ask the right questions to investigate the best customer solution.
A positive customer-focused attitude and successful interaction in a dynamic team environment is a must.
Proficiency with MS Office software, i.e., Word, Excel, PowerPoint, and manufacturing operating systems, etc.
Proven time management, planning and organizational skills.
This position may require extensive travel and long hours of driving, including out-of-town sales within the designated region.
Overnight travel may be required 3-6 nights per month for normal job duties, or longer periods of time if travelling for training.

Nice To Haves

Experience with technical product design; experience in compressed air equipment is a plus – mechanical aptitude.
Experience with SAP and CRM tools is a plus.

Responsibilities

Meet or exceed assigned territory service revenue and rental sales objectives.
Required to travel and complete customer site visits four (4) out of five (5) days per week. Minimal office time will be required for team collaboration and follow up.
Prospect new opportunities utilizing all available resources while maintaining existing customers in territory – Convert – Penetrate – Retain (CPR).
Grow market share-focus on penetrating deeper into existing accounts and converting competitive accounts, while maintaining existing service business.
Promote, quote and close Preventative Maintenance (PM) Agreements.
Identify and communicate new equipment sales leads to the appropriate Equipment Solutions Consultant (ESC).
Understand and practice Strategic Selling principles and concepts.
Establish rapport and maintain regular contact with existing and new customers.
Work with Parts Coordinators, Service Coordinators and Service Managers to respond promptly to customer inquiries – ensure quick turn-around and timeliness for all customer inquiries and RFQ’s.
Ascertain customer business needs – assess and recommend new service offering(s) or improved service level ideas (VOC initiatives).
Maintain the highest standards of customer service – strive to meet/exceed customer expectations.
Utilize Sales Force to support and manage customer activities, quotes, leads, etc.
Be a key face of Hitachi Air Center locations to our customer; be professional in all interactions, communications, presentations, appearance, etc. with the customer always.
Prepare all sales and activity reports, presentations, studies, and research as requested.
Maintain a neat and well-groomed appearance in business casual attire (i.e., dress pants, collared shirt/blouse/sweater) to make a positive first impression and establish credibility with clients.