Aftermarket Quote Specialist

Fairbanks Morse • Beloit, WI

120d

About The Position

The Aftermarket Quote Specialist works in a fast-paced environment and must be able to successfully manage numerous quoting and customer service inquiries simultaneously, while also bringing them to resolution as quickly as possible. The ideal candidate will be highly motivated, flexible, and customer centric. The AQS will support customers by coordinating with a cross-functional team to understand project scope, while providing rapid responses and technical support. The ideal candidate will have a strong background in a sales and service environment, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. This hands-on position is perfect for someone who wants to develop this role by taking ownership, supporting, and driving revenue.

Requirements

• Associate's degree in business administration, management, technical degree, or equivalent experience
• Three years of inside sales and/or supporting customer account growth experience required, preferably within the manufacturing industry
• High degree of written and verbal communication, ability to handle multiple assignments simultaneously
• Service minded and proactive day-to-day with the ability to work independently, and support both internal and external customers and teams
• Excellent problem-solving and analytical skills, with the ability to identify and address client needs effectively
• Possess strong analytical skills to analyze the impact of decisions before execution; must be detail oriented and thorough in work habits with an ability to multi-task
• Self-motivated and results oriented. Takes initiative to expand knowledge for position utilizing all available sources
• Results-driven professional, skilled in analytical problem-solving and strategic decision-making
• Ability to understand and execute on complex processes
• Collaborate with internal departments to facilitate customer need fulfillment
• Must be customer focused, pro-active and driven to succeed
• Previous experience using CRM and ERP systems required
• Strong MS Office skills including Word, Excel, and Outlook; advanced Excel preferred
• Excellent technical aptitude, analytical and detail desired
• Basic understanding of diesel engines preferred

Responsibilities

• Review requests for quotes (RFQs) and ensure all necessary information is obtained from the customer and can be accurately quoted
• Create & deliver accurate and timely quotations for customers, ensuring that all information is complete and meets company standards
• Request status updates from customers on projects in the quote pipeline
• Manage daily business for customers including but not limited to: Respond to customer inquiries for updates on order fulfillment
• Provide updates on order delivery changes
• Acknowledge and resolve customer complaints
• Provide exceptional customer service and respond promptly to customer inquiries and concerns
• Build and maintain relationships with customers, suppliers, and internal stakeholders
• Review purchase orders and ensure pricing, quality certificates, and compliance requirements are consistent with quotes
• Support and/or manage the RMA (Return Materials Authorization) Process (customer repair and returns)
• Ability to prioritize tasks and self-manage daily workload

Benefits

• Travel up to 10%, domestic (service centers and customer sites)
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree