SPX Flow-posted 2 months ago
$112,400 - $156,380/Yr
Full-time • Mid Level
Hybrid • Rochester, NY
1,001-5,000 employees
Machinery Manufacturing

The Aftermarket Product Specialist drives profitability, bookings growth, and customer satisfaction for aftermarket products and services. Responsibilities include marketing annuity products, turnkey services, and Authorized Service Provider (ASP) offerings; managing mixer maintenance, service, and stocking contracts; and developing new programs that enhance value. The role negotiates contracts, expands ASP networks, evaluates territories, and implements agreements to sustain OEM revenue. Success requires close collaboration with Global Aftermarket, OE Market Managers, and Commercial teams, plus strong leadership, communication, and continuous improvement skills. This position is structured as a hybrid role, combining both remote work and onsite presence at one of our two manufacturing plants located in Rochester, NY or Palmyra, PA. Regular onsite engagement is essential to maintain close collaboration with production teams, support staff, and cross-functional partners.

  • Creates and implements visions & strategies based on sound principles and market relevance to secure additional Annuity contracts as well as Turnkey service opportunities with clear value streams.
  • Creates and implements strategies to grow ASP bookings.
  • Establish safeguards to protect SPX OEM repair shop revenue levels and growth against ASP encroachment within a territory.
  • Works closely with Aftermarket Leadership Team, Commercial Portfolio Team, and SPX Legal on agreements regarding Annuity contracts and ASP partners.
  • Develops and/or modifies pricing policies with Global Aftermarket stakeholders.
  • Responsible for implementation, enhancement and/or creation of training and marketing materials.
  • Reviews, modifies and/or establishes service levels of authorization specific to products.
  • Implements ASP contracts inclusive of certification maintenance.
  • Travels regularly to support securing Annuity contracts and ASP contract implementation.
  • Sets quarterly and annual bookings and revenue targets, provides internal monthly performance forecasts.
  • Establishes additional KPIs for ASP including On-time-delivery, lead time, and warranty rate.
  • Institutes Voice of Customer (VOC) feedback program.
  • Works closely with the Commercial Team, Service Network, and Application Engineers to develop MSA proposals.
  • Collaborates with Annuity Project Manager(s) and other regional Aftermarket Product Managers.
  • Works closely with Global Field Service team to grow Turnkey Services opportunities.
  • Applies lessons learned to facilitate continuous improvement.
  • Defines the value proposition/product differentiation for the target product.
  • Develops, maintains and gains approval for product line strategies and plans.
  • Defines and documents customer value propositions for new products.
  • Collaborates internally and externally to scope & define product requirements.
  • Establishes scalability of the programs.
  • Identifies target industries, accounts, sites for Aftermarket programs.
  • Gathers and analyzes product performance data to identify growth opportunities.
  • Ensures products achieve target price margins.
  • Maintains critical KPIs and reviews with stakeholders regularly.
  • Responsible for build-out and broad deployment through Commercial, Operations and Service channels.
  • Bachelor's degree in business or related field (Chemical/Mechanical/Industrial Engineering preferred).
  • Five to seven years of commercial experience in sales support, service agreements, or related functions.
  • Proven ability to collaborate cross-functionally with Commercial Teams, Service Networks, and Application Engineers.
  • Strong technical acumen to understand how products, processes, and engineering inputs integrate into commercial proposals.
  • Background in project management or growth-focused roles.
  • Experience with Master Service Agreements (MSAs) or similar contract structures.
  • Prior exposure to manufacturing or product-focused environments.
  • 401k
  • health_insurance
  • dental_insurance
  • vision_insurance
  • life_insurance
  • paid_holidays
  • paid_volunteer_time
  • tuition_reimbursement
  • flexible_scheduling
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