Aftermarket Parts Coordinator

Wilo USA LLC•Cedarburg, WI

About The Position

Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps and pump systems for heating, cooling, and air-conditioning solutions, water supply, and sewage and drainage. Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019, Quantum Flo in October 2021, HydroServ in May 2023, and Plad in November 2023. We offer exceptional benefits: Health, Dental, and Vision Insurance; Life and Critical Illness Insurance; an Employee Assistance Program; a Health Savings Account; a 401(k) with a match; Tuition Reimbursement; 19 days of PTO; 10 holidays; and 6 sick days. Join our dynamic team as an Aftermarket Parts Coordinator, where you will play a crucial role in ensuring the seamless flow of parts and accessories to our customers and channel partners for repairs and service. With a focus on excellence and customer satisfaction your efforts will support our sales team to deliver outstanding service and technical support. If you thrive in a fast-paced environment and have a passion for industry this is the perfect opportunity for you to make a significant impact.

Requirements

High school diploma or equivalent; associate degree or higher preferred.
Minimum of 2 years of experience in customer service and technical support in the industrial marketplace or a related field.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Detail-oriented with strong problem-solving skills.
Ability to work independently and as part of a team.
Familiarity with industrial parts and equipment.
Analytical thinking.

Responsibilities

Responsible for customer communications via email and phone to support customer inquiries for replacement parts, kits and units.
Contribute ongoing feedback in support of the inventory of aftermarket parts, ensuring optimal stock levels are maintained.
Occasionally track orders for aftermarket parts, communicating planned delivery to customers and service departments.
Responsible for researching and developing quotes for a variety of products and services.
Provide exceptional customer service by addressing inquiries and resolving issues related to parts orders.
Develop and implement strategies to increase sales and profitability of aftermarket parts.