Aftermarket Operations Manager

Ford • Dearborn, MI

1d • $112,680 - $212,760 • Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
Achieve annual revenue objectives including volume & pricing
Present monthly sales results with key results based on market, trends, channels, & specific sku’s
Meet or exceed profit objectives for assigned product(s)
Design & Execute additional profit improvement actions annually
Create, set & manage parts pricing strategies using and leveraging competitive data inputs
Optimize product pricing strategies to reduce warranty costs and customer cost of ownership
Manage weekly new parts pricing of assigned parts in product hierarchy
Develop product marketing materials including Video’s, Launch Kits, Why Buy’s & Features
Work with Product Marketing Manager to develop POP, POS, hero cards and sell sheets
Working in conjunction with the Aftersales team to increase sales & support distribution
Apply Supplier Subvention to Market through Coordination with Suppliers, Purchasing, Finance & Marketing
Develop and Maintain product category specific content on FMCDealer and MCDistributor sites
Synthesize data with Market Analyzer Tool to develop Actionable Plans to Improve Category Performance
Develop, present, and implement Annual Category Plans for Assigned Primary Categories
Create Category Proposal Letters directing Action Cross Functionally to Meet ACP Goals
Select both Primary & Secondary Categories Annually to Concentrate on Opportunities
Define the Customer & where to Leverage Ford’s Advantages as an OE in the Market Place
Develop Competitive Benchmark for Product, Price, Place, & Channel
Measure Performance Monthly for Primary Categories (Revenue, Profit, Threats, & Opportunities)
What you'll do...
Manage Supplier SOWs, Purchase order creation, invoice payment, and budget
Collaborate with Global Revenue Management on MLI product alignment management
Manage the completion of Non- Policy Obsolescence requests
Develop Competitive Benchmark for Product, Price, Place, Process
Measure Performance Monthly for all Categories (Revenue, Profit, Threats, & Opportunities)
Management & Development of Assigned Category Analyst
Embrace a work environment that supports Ford Culture, Civility, and our Ford OS Behaviors (Excellence, Focus and Collaboration). Hold each other accountable on these behaviors.
Partner with Purchasing to develop and maintain long-term partnership with suppliers to gather business intelligence and find unique value propositions

Requirements

• Bachelor's Degree
• 7 -10+ years with OEM or aftersales parts supplier who understands the complexities of product development, manufacturing, global supply chains and dealer and distributor networks.
• Prefer a minimum bachelors degree in business administration with a deep understanding of product development. Supply chain and or marketing will be bonus.
• Strong organizational skills to manage multiple complex projects and deliver superior results on a timely basis
• Strong interpersonal and teamwork skills to deliver major projects and develop team Ford OS behaviors
• Strong written & verbal skills to prepare, present, & communicate project status and results regularly
• Strong decision-making skills
• Strong computer skills, including Excel, Word, PowerPoint and SharePoint

Responsibilities

• Achieve annual revenue objectives including volume & pricing
• Present monthly sales results with key results based on market, trends, channels, & specific sku’s
• Meet or exceed profit objectives for assigned product(s)
• Design & Execute additional profit improvement actions annually
• Create, set & manage parts pricing strategies using and leveraging competitive data inputs
• Optimize product pricing strategies to reduce warranty costs and customer cost of ownership
• Manage weekly new parts pricing of assigned parts in product hierarchy
• Develop product marketing materials including Video’s, Launch Kits, Why Buy’s & Features
• Work with Product Marketing Manager to develop POP, POS, hero cards and sell sheets
• Working in conjunction with the Aftersales team to increase sales & support distribution
• Apply Supplier Subvention to Market through Coordination with Suppliers, Purchasing, Finance & Marketing
• Develop and Maintain product category specific content on FMCDealer and MCDistributor sites
• Synthesize data with Market Analyzer Tool to develop Actionable Plans to Improve Category Performance
• Develop, present, and implement Annual Category Plans for Assigned Primary Categories
• Create Category Proposal Letters directing Action Cross Functionally to Meet ACP Goals
• Select both Primary & Secondary Categories Annually to Concentrate on Opportunities
• Define the Customer & where to Leverage Ford’s Advantages as an OE in the Market Place
• Develop Competitive Benchmark for Product, Price, Place, & Channel
• Measure Performance Monthly for Primary Categories (Revenue, Profit, Threats, & Opportunities)
• Manage Supplier SOWs, Purchase order creation, invoice payment, and budget
• Collaborate with Global Revenue Management on MLI product alignment management
• Manage the completion of Non- Policy Obsolescence requests
• Develop Competitive Benchmark for Product, Price, Place, Process
• Measure Performance Monthly for all Categories (Revenue, Profit, Threats, & Opportunities)
• Management & Development of Assigned Category Analyst
• Partner with Purchasing to develop and maintain long-term partnership with suppliers to gather business intelligence and find unique value propositions

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level