Aftermarket Inside Sales Representative

Hitachi•Holland, MI

16d•Onsite

About The Position

The Opportunity: JR Automation, a Hitachi Group Company , is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to strengthen our team across the globe. Join us as an Aftermarket Inside Sales Representative . Location Type: This is an onsite role based in Holland, MI.

Requirements

Bachelor’s degree in engineering, marketing, business administration, or equivalent experience, calculated as two (2) years of relevant work experience for each year of academic study.
Two plus years’ experience working in an industrial service and aftermarket operation.

Nice To Haves

Current or prior JR Automation experience, or experience in the automation industry is strongly preferred.

Responsibilities

Understand the needs and expectations of the customers and provide relevant solutions.
Source new sales opportunities through inbound lead follow‐up and outbound cold calls and emails.
Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.
Handling cancellations or changes in sales order and communicating the changes with the related departments.
Offer different alternatives to customers in their preferred choice of product.
Demonstrate the methods of using products and resolve customer queries.
Responsible for closing sales deals and achieving customer satisfaction.
Demonstrate a commitment to upholding the highest standards of on-time delivery of quality products.
Instill a reputation and passion for best in the customer service industry.
Represent JR Automation in customer meetings.