Aftermarket Estimating Supervisor

Fairbanks Morse Defense • Chesapeake, VA

72d

About The Position

The Aftermarket Estimating Supervisor is responsible for managing (coaching, training, developing, task prioritization) the Aftermarket service estimator team and has accountability for the team's overall performance and results. Executes and is accountable for departmental goals, strategies, metrics, continuous improvement opportunities and efforts, as well as our customer relationships and experiences. Proactively manages the customer experience to drive growth, achieve sales and margin targets while supporting organizational sales objectives.

Requirements

• Bachelor's degree in business or technical field or equivalent experience preferred
• Minimum of five years of estimation / quoting, customer service or management experience
• Minimum of two years of leadership or direct supervisory experience, preferred
• Excellent communication (oral and written), interpersonal, and presentation skills.
• Excellent decision-making skills and ability to review, analyze, and interpret data / metrics to ensure team performance / metrics and organizational targets are being met
• Must have an entrepreneurial aptitude, be professional, customer focused, enthusiastic, and driven for results
• Proficiency in MS Office (Word, PPT, and Outlook) and excellent Excel skills
• Experience working with an ERP system required (ORACLE preferred)
• Financial acumen with the ability to demonstrate sound judgment with financial decisions
• Ability to read and interpret government Request for Quotes (RFQ)/Solicitations
• Experience interpreting contracts
• Proven track record developing and maintaining customer relationships
• Excellent ability to collaborate and effectively partner with all organizational levels and external customers
• Ability to manage multiple assignments simultaneously while working independently

Responsibilities

• Promote the Fairbanks Morse Defense culture by exemplifying and coaching our core values: Integrity, Teamwork, and Velocity
• Provide coaching, development, and supervision of direct reports including overseeing daily activities and managing / driving performance to ensure performance is maximized.
• Interface with cross-functional team to address customer requests while creating and maintaining positive working relationships with internal & external customers
• Ensure accuracy of system data (Oracle, Salesforce)
• Provide technical guidance to the Aftermarket Service Estimator team
• Optimize department metrics and standardization of reporting
• Monitor and report on team metrics i.e., quote accuracy, response times (internal and external), workload, subcontractors, quality and other metrics that drive greater efficiency and sales
• Manage daily customer requests for timely completion.
• Monitor minimum margin standards by project and take action on deviations
• Communicate and maintain team expectations for customer responsiveness
• Manage the Customer Relationship Management (CRM) process and tools used by Aftermarket Sales team to document activities in CRM
• Support continuous improvement; implement initiatives to improve process efficiencies

What This Job Offers

• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees