Afterhours Inpatient Case Manager RN

Regal Medical Group•Los Angeles, CA

31d•$45 - $50

About The Position

Essential Duties and Responsibilities include the following: Anticipates our customer needs: Understands the wants and needs of customers, listens for cues and identifies how to respond and at the appropriate level of intervention needed. Surveys the customer’s environment and takes appropriate action. Refrains from discussing personal business in front of the customer or speaking a foreign language different from the customer’s language. Greets patients, family members, visitors, and physicians in a positive manner by introducing self, speaking clearly and with confidence. Returns phone calls to customers and follows up with requests. Keeps patient/family member or other customer informed and requests if further assistance is needed. Assists others and supports the team. Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner. Demonstrates honesty and integrity in everyday activities. Recognizes when an error is made and reports them appropriately. Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of the public. Recognizes when an error has been made and immediately reports to appropriate manager. Participates in “service recovery” through follow-up with the injured party, gathering information, and demonstrates empathy. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families. Functions as liaison between administration, patients, physicians, and other healthcare providers. Interacts professionally with patient/family/physicians and involves patient/family/physicians in the formation of the plan of care. Communicates appropriately and clearly to management, co-workers, and physicians. Identifies and addresses psychosocial needs of the patients and family and facilitates consultations with a Social Worker, as necessary. Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning; family is included in teaching as appropriate. Communicates using age appropriate language. Understands and applies principles of adult learning methods as they relate to health care educational needs. Receives and reviews physician’s orders; documents completion. Follows through to ensure orders are carried out. Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs. Formulates an outcome-based plan or care, based on assessed patient needs, implements and evaluates plan as evidenced by documentation. Maintains quality monitors as assigned by Supervisor. Performs other duties as assigned Participates in orientation, instruction/training of new personnel. Pursues additional education (in-services, seminars, self study, formal education programs) to advance nursing skills and knowledge. Documents patient assessment and reassessment, patient care plans, and other pertinent information completely, in the patient’s medical record according to nursing standards and policies. Assures complete and proper charging of supplies. Participates in the efficient, effective, and responsible use of resources such as supplies and equipment. Completes daily documentation, required letters, and referrals in a timely manner. Other duties as assigned. Organizational Responsibilities : Proactively support and practice company mission, vision and values. Follow Employee Handbook guidelines and company policies and procedures. Follow established departmental dress code. Appropriately and accurately maintain time keeping records. Adhere to attendance policy and time off requests. Follow safety policies and procedures. Be flexible and adaptable and courteous and promote professionalism. Communicate verbally and in writing through appropriate channels. Maintain confidentiality at all times in compliance with company policy and HIPAA requirements. Employee has completed all required annual Compliance training and signed attestation form is attached for each module.

Requirements

Graduate from an accredited Registered Nursing Program or Licensed Vocational Nursing Program.
Current California Licenses
Typing 40 words per minutes with accuracy.
Knowledge of computers, faxes, printers and all other equipment.
Knowledgeable in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).
Ability to deal with responsibility with confidential matters.

Nice To Haves

Knowledge of Healthcare and Managed Care preferred.

Responsibilities

Anticipates our customer needs
Surveys the customer’s environment and takes appropriate action.
Refrains from discussing personal business in front of the customer or speaking a foreign language different from the customer’s language.
Greets patients, family members, visitors, and physicians in a positive manner by introducing self, speaking clearly and with confidence.
Returns phone calls to customers and follows up with requests.
Keeps patient/family member or other customer informed and requests if further assistance is needed.
Assists others and supports the team.
Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
Demonstrates honesty and integrity in everyday activities.
Recognizes when an error is made and reports them appropriately.
Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of the public.
Recognizes when an error has been made and immediately reports to appropriate manager.
Participates in “service recovery” through follow-up with the injured party, gathering information, and demonstrates empathy.
Treats patients and their families with respect and dignity.
Functions as liaison between administration, patients, physicians, and other healthcare providers.
Interacts professionally with patient/family/physicians and involves patient/family/physicians in the formation of the plan of care.
Communicates appropriately and clearly to management, co-workers, and physicians.
Identifies and addresses psychosocial needs of the patients and family and facilitates consultations with a Social Worker, as necessary.
Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning; family is included in teaching as appropriate.
Communicates using age appropriate language.
Understands and applies principles of adult learning methods as they relate to health care educational needs.
Receives and reviews physician’s orders; documents completion.
Follows through to ensure orders are carried out.
Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
Formulates an outcome-based plan or care, based on assessed patient needs, implements and evaluates plan as evidenced by documentation.
Maintains quality monitors as assigned by Supervisor.
Performs other duties as assigned
Participates in orientation, instruction/training of new personnel.
Pursues additional education (in-services, seminars, self study, formal education programs) to advance nursing skills and knowledge.
Documents patient assessment and reassessment, patient care plans, and other pertinent information completely, in the patient’s medical record according to nursing standards and policies.
Assures complete and proper charging of supplies.
Participates in the efficient, effective, and responsible use of resources such as supplies and equipment.
Completes daily documentation, required letters, and referrals in a timely manner.
Proactively support and practice company mission, vision and values.
Follow Employee Handbook guidelines and company policies and procedures.
Follow established departmental dress code.
Appropriately and accurately maintain time keeping records.
Adhere to attendance policy and time off requests.
Follow safety policies and procedures.
Be flexible and adaptable and courteous and promote professionalism.
Communicate verbally and in writing through appropriate channels.
Maintain confidentiality at all times in compliance with company policy and HIPAA requirements.
Employee has completed all required annual Compliance training and signed attestation form is attached for each module.