Afterhours Corporate Travel Consultant

American Express Global Business Travel
86d$46,200 - $85,800

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Are you ready to take on a critical role in the Amex GBT Global Customer Operations organization? Our Key Client Afterhours team works in a high-touch service environment to manage travel for our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!

Requirements

  • Previous experience as a Corporate Travel Counselor with an understanding of fares and ticketing rules for car, air, and hotel reservations
  • Passion for excellence in corporate client service, including proactive anticipation of needs
  • Native Sabre proficiency preferred but not required
  • Basic computer navigation skills with an ability to multitask in multiple computer applications
  • Professional communication (written and verbal)
  • Attention to detail
  • An ability to resolve client issues quickly and independently
  • Possess an attitude of teamwork and openness to feedback

Responsibilities

  • Arrange and book domestic and international business travel for our global VIP clients, in a variety of complexities for air, ground, rail, and lodging accommodations
  • Use various Global Distribution Systems (GDSs), including Native Sabre and Amadeus
  • Communicate effectively with customers via phone and email
  • Act as a trusted consultant by using your travel expertise to proactively provide, offer, and sell additional services to clients to meet their needs while adhering to their company’s travel policy
  • Provide creative solutions in emergent travel situations to care for our highest priority clients
  • Work individually and as a team to meet business goals, which may include customer satisfaction, call adherence, and service metrics

Benefits

  • Flexible benefits tailored to each country starting the day you do
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks with deals from major travel providers
  • Access to over 20,000 courses on our learning platform
  • Leadership courses and new job openings available to internal candidates first
  • Inclusion Groups to connect with colleagues
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