Afterhours Client Service Center Department Manager, VP

Morgan Stanley • Columbus, OH

129d

About The Position

We're seeking someone to join our team as an Overnight Client Service Center Department Manager in Wealth Management Operations within the Client Service Center. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo. This is a Vice President position at Team Manager level, P4 within the Client Service Center, which is responsible for providing transaction support and providing off-hour leadership for our overnight client-facing staff and managers. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. At Morgan Stanley Columbus, we support the Firm’s global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in-class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There’s ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Requirements

• Strong relationship building skills serving as a role model for client service
• Ability to think commercially, understand the impact of initiatives, risks on the operational budget
• Experience in managing teams, enhancing control, continuous improvement and reducing operational risk
• Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you
• Must obtain Series 99 license within 6 month of start date
• At least 6 years' relevant experience would generally be expected to find the skills required for this role

Responsibilities

• Develop staff, lead projects and control deployment of resources, owning management tools/methods such as work queues, checklists, during overnight hours
• Set direction and expectations for your team(s), defining training plans and transfer of expert knowledge to contribute to team output and development
• Contribute to business plan for area, establish risk/contingency plans, raise and address issues with urgency when required to ensure incoming day-shift leadership are aware of any needs
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees