Aftercare Coordinator

Catholic Charities Eastern Washington•Spokane, WA

8d•$24 - $25

About The Position

This position is responsible for the facilitation of all aspects of our Staying Strong Aftercare Program at Catalyst, in addition to helping support participants in engaging in Foundational Community Supports (FCS) for on-going formal (housing & employment) supports both before and after exiting the program. This position includes program administration, data tracking and organizing program events & public-facing education to community partners. Ability to flux schedule around weekend and after hours events required. par

Requirements

To perform this job successfully, an individual must have a bachelor’s degree in a related field or an equivalent combination of education and experience.
Experience in program administration preferred.
Three years’ case management experience required.
Knowledge of community resources required; experience working with issues of homelessness, child welfare, poverty, and violence against marginalized groups preferred.
Must possess a valid Driver License and ability to drive for work use.
Successfully pass background check applicable to position.
Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
Regularly sit, stand, climb, walk, hear/listen, talk
Frequently lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel
Occasionally crawl
Clearly see 20+ feet, with or without corrective lenses, ability to focus
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Attendance: ability to consistently arrive and be able to work as scheduled.
Computer/Technical Ability: Proficiency with Word Processing software, Spreadsheet software/Excel, Internet software and experience with database systems.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.
Emotional Intelligence: Have the ability to recognize your own limitations and respond to difficult situations.

Responsibilities

Assist Catalyst Participants in developing a clear list of the goals they wish to achieve upon moving out of Catalyst.
Create a case management file (via Salesforce) for each Catalyst alumni, documenting case management services received, progress toward goals, and all applicable ROI’s and program compliance documentation.
Act as a liaison, as needed, with other community agencies to assist alumni in meeting their self-identified goals.
Organize and host bi-monthly alumni events, yearly Resource Fairs and other alumni-specific activities in partnership with Services Manager.
As applicable: coordinate transportation to and from events and all aspects of the event workflow.
Support & attend scheduled graduation & celebration events.
Facilitate survey administration/data collection for all alumni enrolled in the program to ensure qualitative data is collected & captured, aligning with program goals.
Provide monthly reports, documenting aftercare activities for funding sources.
Directly oversee all data tracking elements.
Provide feedback, as needed, to assist alumni with problem-solving, conflict resolution, parenting and interpersonal concerns and attainment of goals.
Oversee training of alumni in budgeting, rental rights and responsibilities and community awareness skills.
Provide access to healthcare resources to maintain mental and physical healthcare for alumni.
Assist participants with maintaining housing/voucher requirements and accessing employment resources.
Conduct home visits for on-going support, where applicable.
Integrate Catholic Charities-wide efforts of addressing social determinants of health in housing, ensuring all services are trauma informed, and implementing strategies of ensuring services and hiring practices are addressing race, equity and inclusion disparities.
Collaborate in the design and implementation of community awareness and marketing plan for the program.
Serve as the primary ongoing point of contact for key partners who have questions about our Staying Strong program.
Advocate for systemic change that improves the lives of those served at Catalyst; represent Catalyst in the community.
Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by the Managing Director.
This includes checking and responding to email and text multiple times throughout the day to ensure that all touchpoints of communication are triaged for urgency & responded to in a timely manner/ no later than 24 business hours.
As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Perform related functions, including advocacy, to support the mission of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays