After-Sales Support Specialist 1
About The Position
We are looking for a dynamic and energetic individual to join our Life Cycle Services Spare Parts Team here at KRONES. This position is responsible for aftersales customer suppor, delivering personalized Spare parts related support for Krones customer base; identify, research, support and resolve customer spare parts issues; escalate issues to appropriate personnel when necessary; provide spare parts support for the entire Krones product line, including OEM equipment; work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors; navigation within SAP and Microsoft office programs. The target is to ensure excellent service standards and maintain high customer satisfaction.
Requirements
- excellent customer service skills by always putting the customer first
- ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed
- excellent written and verbal communication skills
- must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges
- strong attention to detail and deadline orientated
- strong teamwork and interpersonal skills
- must be accustomed to working on various issues simultaneously and ensuring the integrity of each project
- understanding of BOMs and technical drawings
- must possess project coordination abilities
- proficiency in Microsoft programs (primarily excel and PowerPoint)
Nice To Haves
- Associate's or Bachelor's degree in related field preferred
Responsibilities
- aftersales customer support
- delivering personalized Spare parts related support for Krones customer base
- identify, research, support and resolve customer spare parts issues
- escalate issues to appropriate personnel when necessary
- provide spare parts support for the entire Krones product line, including OEM equipment
- work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors
- navigation within SAP and Microsoft office programs
- ensure excellent service standards and maintain high customer satisfaction
Benefits
- generous health/dental/vision package
- 401(k) program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
