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The Service Maintenance Strategy & Business Development Specialist role sits within the Volkswagen Group of America's Autonomous Driving, Mobility, & Transport (ADMT) business unit. ADMT is currently preparing for the commercial launch of its SAE Level 4 autonomous mobility and transport business in the U.S. This role is responsible for building the repair, service, and maintenance strategy and operational processes necessary to maintain large fleets of autonomous electric vehicles across various markets. This individual will be a leader in defining a service and maintenance strategic roadmap to enable ADMT business success, driving industry best practices while maintaining the highest levels of compliance, safety, and quality. They will define, develop, and implement a world-class maintenance program that can address reliability-related failures prior to autonomous vehicles requiring corrective maintenance. The ideal candidate will have an automotive aftersales service & maintenance background with a highly strategic focus (e.g. strategy development, program management, operational implementation, etc), as well as excellent business planning, analytical, organizational, project management, and communication skills.