After Sales Coordinator, Boca Raton

Chanel • Boca Raton, FL

12d • $25 - $28 • Onsite

About The Position

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.

Requirements

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL , its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Strong mindset of client services
• Excellent written and verbal communication skills
• Ability to interact with internal and external clients in a calm and professional manner
• Ability to work within a team
• Ability to solve client escalations and make sound decisions
• Desire to be of service to clients and striving to deliver superior client experience
• Possess a sense of urgency and high level of resourcefulness and self-reliance
• High attention to details and organizational skills
• Computer knowledge – Proficient in MS Word, Excel, PowerPoint
• 2 years in Fashion or Luxury client services experience
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.

Nice To Haves

• Utilizing your high-level of attention to detail and accuracy
• Your desire to collaborate effectively with a diverse team
• The opportunity to multi-task projects in a dynamic, fast paced environment
• Foreign language skills are preferred but not
• Bachelor's degree preferred
• Foreign language is preferred

Responsibilities

• Repair Drop Off & Pick Up Assist client at repair drop off and perform initial assessment on repair possibility with client
• Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time
• Enter all required detailed information in CASS and generate a claim
• Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim
• Responsible for Open Claims Report for both Fashion and WFJ
• Assist and partner with inventory team on all quality alerts for boutique
• Quality check on all returned repairs from all workshops
• Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc.
• Maintain active communication with all workshops
• Respond all emails within a timely manner
• Process all incoming and outgoing stock repairs in CASS and MMS
• Coordinate with clients and workshops on shipping and receiving
• Partner with boutique other team members on client escalations
• Process boutique stock repair and damage

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork , and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees