After Market Specialist - Installed Base

Veolia Environnement SA•Woodridge, IL

17h•$55,000 - $70,000•Onsite

About The Position

At Veolia, we are dedicated to providing water system solutions that empower scientists and researchers in the USA and Canada to do what they do best. We are a niche technology brand business and design and develop specialist water purification equipment and services for the life science, research, healthcare and diagnostic markets. Summary The Aftermarket Specialist – Installed Base is responsible for driving aftermarket revenue growth from the existing installed base of equipment through proactive sales of service offerings, consumables, and spare parts, as well as customer retention. This role is an office-based position within the back-office team, acting as the commercial engine of the Customer Service function. The position requires strong selling skills, analytical capabilities, and structured customer prospecting, including customers both under and outside of service contracts.

Requirements

3+ years experience in aftermarket sales, inside sales, service sales, customer service, or similar B2B commercial roles
Experience with technical products (laboratory, medical devices, industrial equipment, or similar)
Strong selling and negotiation skills with a proactive, hunter mindset
Strong data analysis capability (CRM, ERP, Excel, dashboards, reporting tools)
Comfortable with outbound prospecting and phone-based customer engagement
Excellent organizational and communication skills
Results-driven with strong commercial instinct
Highly structured and data-oriented
Comfortable working in a back-office / inside sales environment
Persistent, proactive, and resilient
Strong collaboration skills across service and sales teams
Customer-focused with a problem-solving mindset
Proficient in using Salesforce and Google Sheets (or Excel equivalent)

Responsibilities

Proactively prospect customers with and without active service contracts to develop aftermarket revenue opportunities.
Segment and prioritize customers based on installed base data, usage, lifecycle stage, and revenue potential.
Identify opportunities for reactivation of dormant accounts.
Actively sell and upsell: Consumables and spare parts (key priority) Service contracts and preventive maintenance Billable labor and interventions
Prepare and follow up on quotations for parts, consumables, and services
Conduct proactive outbound calls and written communications to generate pipeline.
Build long-term customer relationships focused on equipment performance, uptime, and lifecycle value.
Identify and share to the Sales team any lead for systems renewal.
Leverage CRM, ERP, and installed base databases to identify sales opportunities and prioritize actions.
Track and analyze key KPIs: contract coverage, renewal rates, labor revenue, consumables & parts revenue, and conversion rates.
Provide structured reporting and forecasts to management.
Ensure accuracy and completeness of installed base, contract, and customer data in CRM / ERP systems.
Work closely with Field Service Engineers, Customer Service, Sales, and Finance to ensure smooth execution of orders and contracts.
Coordinate service visits when needed to support upsell opportunities.