After Hours Supervisor - Night Shift

DESC•Seattle, WA

About The Position

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: The After Hours Supervisor works closely with each housing project to provide emergency consultation around facilities, client or personnel issues, and to ensure there is adequate staffing for each shift. They will coordinate with the Project Manager or designee in ensuring PTO requests and call-offs are covered on each schedule. This position provides consultation to staff on issues related to tenants, facilities, or extraordinary occurrences by acting as housing After Hours Supervisor during their regular shift, to ensure smooth information sharing and follow up, with a Project Manager available as back-up support. This position is also responsible for interviewing, hiring and orienting new on-call staff for the housing program as assigned.

Requirements

BA degree (social service or behavioral science preferred).
Extensive relevant work experience may be substituted for degree, plus two years of experience with coordination responsibilities.
Two years of experience working with homeless, mentally ill, or chemically dependent adults.
Excellent general-purpose computer knowledge and computer skills. Comfort working in open source applications and/or ability to learn new computer skills very important. Strong computer application skills.
Demonstrated crisis management ability
Demonstrated leadership qualities
Ability to drive personal or agency vehicle, valid Washington State driver’s license and insurable driving record, preferred
Ability to communicate and work effectively with staff from various backgrounds and disciplines.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscribe to philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Responsibilities

Coordinate with each housing project, including the Shelter and to ensure adequate staffing is in place.
Communicate regularly with each Project Manager (or designee) to ensure adequate coverage of staff PTO requests and to fill last minute vacancies.
Interview, hire and orient new on-call employees.
Provide telephone and in-person consultation to staff across housing projects on client, facilities, or personnel issues.
Maintain web-based schedules for all Housing & Entry Services Programs.
Perform all duties of a Residential Counselor, covering various sites as needed.
Support Residential Counselors in their roles of milieu therapy, crisis management, and handling of daily building operations
Take initial calls to the on-call supervisor. Provide feedback and consultation to staff. Coordinate with staff to ensure appropriate follow-up in the event of crises or other extraordinary occurrences.
Refer calls to additional staff or departments as necessary.
Address emergent staffing issues, including redeploying staff as needed across the program.
Collaborate with Scheduler and project managers to create and maintain schedule for housing program.
Centrally coordinate and oversee staffing levels across programs
Perform other duties as assigned.