After Hours NOC Analyst

Voxai Solutions Inc•Coppell, TX

20d•$20 - $21•Onsite

About The Position

Member of a team that provides monitoring and support of multiple customer application and network environments on a 24 x 7 x 365 basis. Participate in automating existing processes, delivering net new enhancements for Customer specific needs/requests, and overseeing management of our Customers' Genesys Applications. All assignments are in support and focused on delivering high system availability and business stability. Facilitate and manage scheduled events and when called upon facilitate Customer communication efforts. Interface directly with Customers; to include performing basic health validations of systems, directing upgrades across enterprise solutions, coordinating communications between technical teams, following defined processes for problem classification, triaging and management of the appropriate internal and external parties for the sake of remediation, when required.

Requirements

Knowledge of Database concepts or queries
Network concepts
Windows Server / Linux Operating Systems
General application troubleshooting
Strong Verbal communication skills with Excellent writing skills
Security background check and Drug test required
Variable shifts required
Interest and aptitude in Software Development

Nice To Haves

SQL
Networking / Voice - LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN
Associates Degree and/or Technical Certifications

Responsibilities

Monitoring and support of multiple customer application and network environments on a 24 x 7 x 365 basis.
Participate in automating existing processes
Delivering net new enhancements for Customer specific needs/requests
Overseeing management of our Customers' Genesys Applications
Facilitate and manage scheduled events
Facilitate Customer communication efforts
Interface directly with Customers
Performing basic health validations of systems
Directing upgrades across enterprise solutions
Coordinating communications between technical teams
Following defined processes for problem classification, triaging and management of the appropriate internal and external parties for the sake of remediation, when required.