After Hours Hotel Support

Sedgwick

21h

About The Position

Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides expertise combined with advanced AI-enabled technology for solutions in claims administration, loss adjusting, benefits administration, and product recall. The company has been recognized as America’s Greatest Workplaces by Newsweek, a National Top Company Certified as a Great Place to Work®, and among Fortune Best Workplaces in Financial Services & Insurance. By joining Sedgwick, colleagues are invited to grow their careers, experience a caring culture, and enjoy work-life balance. The primary purpose of the After Hours Hotel Support role is to expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison to assist customers with the correct contact person to resolve problems and/or questions.

Requirements

High school diploma or GED required.
Excellent oral and written communication
PC literate, including Microsoft Office products
Good customer service skills
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Nice To Haves

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Responsibilities

Assigns new claims to the appropriate claims handler.
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
Participates in and maintains a quality service culture within the Customer Service Team.
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).