After-Hours Customer Service Representative
About The Position
Looking to TRADE UP to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. MUST BE ABLE TO WORK EVENINGS (4-8PM) AND ALSO AVAILABLE TO WORK WEEKENDS. Why join our team: We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an Equal Employment Opportunity Employer
Requirements
- 1-5 years of call center or customer support experience preferred
- Valid driver’s license with clean motor vehicle record
- Ability to commute/relocate to Baton Rouge, LA
- Call Center or Customer Support (1+ year required)
Nice To Haves
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Responsibilities
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Benefits
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
