After hours Customer Care Representative I

CareBridge-posted 3 months ago
Full-time • Entry Level
Metairie, LA
251-500 employees
Ambulatory Health Care Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The After hours Customer Care Representative I is responsible for successfully completing the required training in order to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. The main function will be answering incoming Behavioral Health and/or Employee Assistance Program calls. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

  • Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information and solutions.
  • Operates a computer to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Processes external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • Strong oral, written and interpersonal communication skills.
  • Problem-solving skills, facilitation skills, and analytical skills.
  • Ability to show empathy to callers and focus on listening to the callers' needs.
  • Previous experience with use of computers as it pertains to typing, learning new systems and ability to use some Microsoft products.
  • Ability to follow all procedures as outlined in job aids and other forms of communication.
  • Ability to work independently and de-escalate callers as needed.
  • Merit increases
  • Paid holidays
  • Paid Time Off
  • Incentive bonus programs
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Short and long term disability benefits
  • 401(k) + match
  • Stock purchase plan
  • Life insurance
  • Wellness programs
  • Financial education resources
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service