After Hours Contact Center Specialist
About The Position
For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. After Hours/Weekend Contact Center Specialist – (Monday-Friday 2PM-11PM) The Afterhours Contact Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers.
Requirements
- The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail
- Strong verbal and written communication skills, good reading comprehension
- Able to multitask and be detailed in written communication
- Strong computer skills with Microsoft Office and other company-related software
- High school diploma or GED required
- Minimum of 1 year of experience in a customer service/call center environment
Responsibilities
- Answer phone calls from customers and field staff; provide service excellence
- Actively promote and enhance the customer service experience in accordance with company expectations
- Enter service requests accurately in company software
- Develop a strong team relationship with Co-Workers, internal and external
- Dispatching when / if required due to an escalated emergency from customer
Benefits
- Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
