After Hours Care Navigator- Part Time
About The Position
Do you have experience in a clinical setting working as a Medical Assistant and working with a high call volume? Support a 24/7 team assisting patients by phone in a remote setting. Handle high volume inbound calls to support callers to appropriate level of care, and as needed communicate with medical practices, providers and other general calls in multiple markets. Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database. Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinate and communicate schedules. Assist with coordination of activities related to insurance pre-certification/authorization. Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Nice To Haves
- Experience with calls in a health-care setting
- Ability to navigate multiple systems in a remote environment.
- Experience with Genesys, Epic, Athena, Salesforce
- Clinical experience
- Medical Assistant strongly preferred
Responsibilities
- Handle high volume inbound calls to support callers to appropriate level of care, and as needed communicate with medical practices, providers and other general calls in multiple markets.
- Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.
- Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
- Coordinate and communicate schedules.
- Assist with coordination of activities related to insurance pre-certification/authorization.
- Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
- Ways to give back to your community
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
