After Hours Associate

Angels of Care Pediatric Home Health•Irwin, PA

6d•$16 - $18•Remote

About The Position

The Afterhours Associate serves as a critical point of contact for Angels of Care outside of standard business hours, providing timely, professional, and compassionate support to patients, families, and internal teams. This role supports evening, overnight, and weekend operations by managing inbound calls, resolving issues in real time, and ensuring accurate communication and documentation. The Afterhours Associate prioritizes first-call resolution, follows established escalation processes to address scheduling and coverage needs, and ensures a seamless handoff of unresolved matters at the end of each shift to maintain continuity of care and operational excellence. In this role, you will: Remain available and engaged for the full duration of your scheduled shift. Answer and manage inbound calls as they are received. Return missed calls and voicemails within 15 minutes. Deliver excellent customer service to patients, families, and internal team members. Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams. Accurately document all patient-related interactions immediately. Coordinate coverage needs by following established escalation processes. Transition open issues clearly and thoroughly at the end of your shift.

Requirements

High school diploma or equivalent
Excellent communication and organizational skills
Proficiency with Microsoft Office

Nice To Haves

Bilingual in Spanish preferred (not required)

Responsibilities

Remain available and engaged for the full duration of your scheduled shift.
Answer and manage inbound calls as they are received.
Return missed calls and voicemails within 15 minutes.
Deliver excellent customer service to patients, families, and internal team members.
Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
Accurately document all patient-related interactions immediately.
Coordinate coverage needs by following established escalation processes.
Transition open issues clearly and thoroughly at the end of your shift.