Aflac Specialty Scheduler

Children's Healthcare of Atlanta • Brookhaven, GA

1d • Onsite

About The Position

Children’s is one of the nation’s leading children’s hospitals, committed to making kids better today and healthier tomorrow. The organization prioritizes its people and children. This role, the Specialty Scheduler, is responsible for receiving inbound communications such as calls, emails, faxes, and orders from patients and physicians who require scheduling services within Children's departments. The position involves coordinating complex medical appointments and procedures across the Children’s system, maintaining patient demographic and insurance pre-registration information in the relevant scheduling systems, and making outbound calls for appointment reminders, recalls, and other related activities.

Requirements

• 2 years of experience in patient scheduling or access in a healthcare setting
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team
• Ability to work with diverse people and deal effectively with disgruntled callers
• Consistent high-quality performance related to scheduling and call handling (internal candidates)
• Excellent organizational skills

Nice To Haves

• 2 years of experience in provider and/or multispecialty scheduling in a clinical setting
• Experience in Epic Cadence

Responsibilities

• Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department.
• Coordinates complex appointment scheduling of various medical appointments and procedures across the Children’s system.
• Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system.
• Makes outbound calls for appointment reminders, recalls, and other outbound call activity.
• Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools.
• Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests.
• Meets quality metrics and department standards for call handling.
• Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information.
• Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
• Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts.
• Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider.
• Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates.
• Assists with training of new hires for the scheduling team.
• Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary.

Benefits

• Comprehensive compensation and benefit package that supports our mission, vision and values.
• Array of programs and services to our employees that have distinguished us as a best place to work in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees