Affinity Programs Student Assistant

ASU Enterprise Partners•Tempe, AZ

3d•Hybrid

About The Position

This position will perform varied tasks in support of the success of Sun Devil Rewards, a program within the Alumni Engagement team with ASU Enterprise Partners (ASUEP). Sun Devil Rewards is Arizona State University’s mobile engagement and loyalty app for students, alumni, and other audiences. This position will report to the Senior Coordinator of Sun Devil Rewards and will work 15-25 hours per week during the fall and spring semester with extended hours during the summer, spring, and winter breaks.

Requirements

Willingness to learn and ability to work well with others
Comfort with digital environments and digital experiences
Collaborative style, combined with the ability and desire to work in a team-based environment
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
Ability to work both independently and as part of a team
Problem solver who can take initiative and set priorities while being flexible
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
Ability to represent the institution well
An advocate’s belief in the vision of ASU as the New American University
High attention to detail and thoroughness in completing assigned duties
Highly organized and able to handle multiple projects
Adept at navigating complex environments with evolving priorities and communication plans
A current student pursuing a degree in Business, Marketing, Communications, Entrepreneurship, Social Sciences, or related field
Prior customer service experience

Nice To Haves

Content management systems experience
Knowledge of Sun Devil Rewards, Salesforce Service Cloud, FedEx Shipping/Returns, Google Docs, MS Outlook, Word, and Excel

Responsibilities

Responsible for catalog management; including but not limited to the processing, coordination, distribution, and redemption of rewards, on-site inspection of inventory, and preparing and maintaining weekly excel files and reports for internal processing and accurate tracking per established protocols
Fulfills experiential rewards via logistical planning with unit offering the experience
Creates reward descriptions using ASU Brand Standards and reward images using Canva
Assists with creating promotional materials using Canva
Facilitate quarterly decks summarizing program highlights, reward highlights and other campaign results
Answers customer service inquiries and feedback pertaining to the program, fulfillment, and technical issues using Salesforce Service Cloud and Sun Devil Rewards social media channels
Monitors customer outreach identifying frequently asked questions (FAQs); develops boilerplate language to address FAQs efficiently
Performs daily quality assurance checks; immediately reports malfunction or bugs via Jira
Schedules in-app content via content management system
Assists with promotional activities at various university events
Documents processes and updates documentation as needed
Participates in on-campus events and special projects as needed
Other duties as assigned