Affiliate Clinical Staff | Mobile Crisis

Benchmark Human Services•Coeur d'Alene, ID

About The Position

In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves. Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children’s services, and day services. SCHEDULE: Thursday 8pm-Friday 8am Friday 8pm- Saturday 8am Saturday 8pm-Sunday 8am +4 hours float of additional documentation time / coverage as needed Our Idaho Mobile Crisis program is looking for bachelor's level clinicians to provide crisis stabilization services, support to individuals in crisis, and assists in facilitating referrals to ongoing services, supports and community resources.

Requirements

Bachelor’s degree in a mental-health related field from an accredited institution
Certification and ongoing training in crisis intervention curriculum.
Two-years-post-bachelors professional experience; or a bachelor’s degree in any field from an accredited institution plus three-years full-time equivalent professional experience in the mental health field.
Valid CPR and First Aid Certification
Valid driver’s license and auto insurance
Must be computer literate
Must be experienced and competent in profession and maintain any applicable license, training and/or certifications
Experience working with individuals with mental illness, emotional disorders, and substance- related disorders who are experiencing emotional or behavioral crisis.

Responsibilities

Complete crisis assessments, including Columbia Suicide Severity Rating Scale (CSSRS) and other clinical documentation as indicated.
Answer 100% of crisis dispatches and respond face-to-face to all crisis calls within an average of 60 minutes for urban location or 90 minutes for rural locations.
Assess safety of individuals and others in crisis.
Develop crisis safety plans and assist in facilitating linkages to the appropriate level of care.
Follow up with individual’s ongoing provider as appropriate to ensure the individual adheres to the crisis service recommended support and services.
Facilitate referrals quickly to prevent escalation of crisis.
Ensure customer service satisfaction surveys are given to individuals contacted by the MCTs.
Complete necessary documentation, in accordance with applicable policies and procedures, to meet all regulatory requirements and facilitate reimbursement through primary funding sources.
Provide crisis follow-up services within 72 hours of crisis disposition for individuals served, as well as any other individual for whom it is clinically appropriate.
Comply with all standards to assure the health and safety of all individuals.