04686 - AES Team Member
About The Position
Provide analysis and support to assigned operational program area. To advance the development, integration, and support of innovative design technologies that enhance efficiency, accuracy, and quality of transportation project delivery. Support engineers, designers, project teams and internal and external customers by implementing and maintaining digital tools, workflows, and standards related to 3D design software and other emerging technologies. Collaborate across disciplines to ensure that VDOT remains at the forefront of design innovation, while aligning technology solutions with agency goals, industry best practices, and evolving infrastructure needs. How you will contribute: Design Technologies Support: Serve as the technical support resource for all departmental CADD software applications, including but not limited to, Bentley design tools such as OpenRoads, OpenBridge, and the ProjectWise file management system. Duties include installing and configuring software, managing user accounts and access permissions, and ensuring operational functionality. Coordinate with technical staff and other division support teams to diagnose and resolve software, hardware, and system-related issues in a timely and efficient manner. Helpdesk Support: Manage and maintain support requests within the Design Technologies helpdesk system (database), including the entry, monitoring, and assessment of tickets submitted by both internal and external users. Diagnose and resolve issues as they are received to ensure support of all issues in a timely and efficient manner. Serve as backup Helpdesk Coordinator, providing administrative support and oversight of the Helpdesk system as required. Technical Development: Develop and maintain user-focused written communication materials, including job aids, training manuals, and presentations, to support the effective use of software applications. Ensure all documentation is regularly updated to reflect changes in software functionality and departmental processes, promoting consistent and accurate user support. Vendor Coordination: Coordinate and manage interactions with software vendors, including initiating support requests for vendor-specific technical issues and working directly with vendors to ensure timely and effective problem resolution. Collaborate with vendors to discuss new software initiatives, updates, and potential impacts—both positive and negative—on existing systems to support the department’s operational goals and technology strategy.
Requirements
- Ability to communicate effectively orally and in writing and develop positive working relationships with others.
- Ability to ensure compliance with agency standards, specifications, policies and procedures.
- Ability to investigate, research, analyze, evaluate, and test software applications, and make program recommendations.
- Knowledge of Construction methods and materials.
- Skill in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Skill in the delivery of exemplary customer service.
- Skill in the use of computers, software, and hardware applications.
- Skills in training and supporting others in the use of technical software, including the creation and use of documentation, job aids, and other learning materials.
Nice To Haves
- A combination of training, experience, or education in Civil Engineering, Engineering Technology or related field desired.
Responsibilities
- Serve as the technical support resource for all departmental CADD software applications
- Manage and maintain support requests within the Design Technologies helpdesk system (database)
- Develop and maintain user-focused written communication materials
- Coordinate and manage interactions with software vendors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
