Aerie Restaurant Assistant Manager (FT)

Grand Traverse Resort And Spa

259d

About The Position

The Aerie Restaurant Assistant Manager is responsible for ensuring total guest satisfaction through prompt, courteous, and professional service while maintaining a highly motivated and well-trained staff. The role involves supervising restaurant staff in the absence of the Restaurant Manager and striving for 100% guest satisfaction by providing consistent quality of service through prudent supervision of staff. The Assistant Manager will assist in maintaining high-quality standards in food production, presentation, sanitation, and safety.

Requirements

• College degree required, Hospitality or Business degree preferred.
• Above average knowledge of food and beverage.
• Must be 21 years of age.
• Previous supervisory experience preferred.
• Experience with MICROS system preferred.

Nice To Haves

• Basic computer knowledge.
• Excellent customer service and communication skills, both written and verbal.
• Highly motivated with a positive attitude and ability to multi-task.
• Ability to maintain a calm demeanor in stressful situations.

Responsibilities

• Foster an environment conducive to guest satisfaction through prudent supervision and training of staff.
• Assist in the training and coaching of all bartenders, servers, greeters, bussers, and cashiers.
• Encourage and motivate staff to maintain a high level of morale at all times.
• Conduct daily pre-meals to communicate to staff.
• Maintain consistent high levels of communication and information to staff and guests.
• Coach and counsel all employees to ensure teamwork.
• Lead by example and be hands-on.
• Practice and promote safe alcohol management.
• Follow all state laws regarding intoxicated patrons.
• Promote and practice professional and consistent standards of service and cleanliness to all employees.
• Monitor the use and handling of facility resources, including linens, equipment, and paper products.
• Monitor guest satisfaction and feedback on a daily basis.
• Submit paperwork and reports as requested in an orderly and timely manner.
• Follow all prescribed sanitation laws issued by the county health department.
• Ensure beverage service is prompt and efficient while following all local and state laws regarding beverage product and service.
• Ensure quality food and beverage standards are met.
• Assist in the scheduling of employees.
• Assume all responsibilities delegated by the manager and fulfill customer needs and requests.
• Support upper management decisions and assist staff where needed.
• Keep waste and spoilage to a minimum by proper rotation, storage, and usage of all food items.
• Attend all meetings and complete all online training sessions.
• Complete group recap sheets on a daily basis.
• Responsible for keeping adequate par levels of supplies, glassware, and uniform; including inventories of each.
• Perform opening and closing procedures of outlets.
• Maintain open lines of communication and act as a link between the Manager and Staff.
• Follow proper grooming and dress standards set forth by the Employee Handbook.
• Understand and abide by environmental practices of the Grand Traverse Resort and Spa.
• Create and maintain openings, closing, and deep cleaning duties.
• Check out staff at the end of every night to ensure all duties are completed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree