Advocate Support - Overnights: Monday thru Friday from 11pm-7am

The Spring Shelter, Inc.•Tulsa, OK

About The Position

The Spring is hiring a full time Advocate Support for Overnights (Monday thru Friday from 11pm-7am) The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking. We offer a safe home and supportive services that assist survivors and their children on their journey out of abuse. Advocate Support staff are responsible for assisting victims/survivors of domestic and sexual assault, human trafficking and stalking within the Crisis shelter program through advocacy victim centered and trauma-informed care services, providing resources, and referrals specific to guest services. This support role ensures efficiency in daily operations of the shelter and helps maintain a client-centered environment.

Requirements

High School Diploma or equivalent
Experience in domestic violence or sexual assault field, volunteer experience, or related experience is suggested
Must be able to sign The Spring's Statement of Faith
Must have valid driver's license
Able to successfully handle multiple demands and perform effectively despite changing priorities
Willing and able to develop relationships with guests and their children within professional boundaries
Commitment to maintaining client confidentiality and ethical standards
Willing and able to work both independently and as a team member
Computer experience required. Proficiency with Microsoft Office Suite
Outstanding customer service, written and verbal communication skills
Excellent attention to detail
Maintain boundaries, both professional and personal
Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration

Responsibilities

Answer calls on the crisis line, provide crisis Intervention Information, safety planning and advocacy to caller; complete required intake documentation
Perform day-to-day shelter operations, advocacy and victim-centered, trauma-informed care services for guests
Provide supportive services to program participants including but not limited to immediate needs, referrals, crisis intervention and emergency assistance, etc.
Maintain a working knowledge of resources and services available in the communities served
Document all information regarding crisis calls and direct services as required by policy and procedure
Assist in creating a positive cultural environment of personal leadership, communications and teamwork within the shelter and throughout the organization
Transport guests in The Spring vehicle as needed
Monitor Entry and exit of guest and visitor traffic
Assist in daily charting on guests in specific files
Serve as additional support to Guest Advocates as needed
Assist with meal preparation as needed
Be available for emergencies and respond accordingly
Assist with children's activities, and program specific events as needed
Available for an additional occasional night or weekend may be required, if they are not your normal shift