Advocate Supervisor

The Center for Children and Families•Monroe, LA

7d•$36,000 - $42,000

About The Position

The Center for Children & Families is seeking an Advocate Supervisor to join CASA of Northeast Louisiana. The Advocate Supervisor provides professional staff support to CASA for up to 25 volunteers ensuring that children involved with the CASA program receive sound advocacy and early permanency planning. The Advocate Supervisor is responsible for volunteer supervision and coordination of cases. This position also requires that the individual be capable of working as a member of a goal-oriented strength-based team. The Advocate Supervisor is hired by and reports to the CASA Program Coordinator.

Requirements

Bachelor’s degree in a social service-related field or equivalent combination of education and experience
Familiarity with the CASA program, the work of CASA programs, and the child advocacy system
Excellent communication skills (oral and written), including collaboration, conflict-resolution, negotiation, and persuasion
Ability to work cooperatively with different types of personalities; maintain confidential information and organizational skills; prioritize multiple tasks and remain flexible in a dynamic work environment
Working knowledge and understanding of computer systems and the ability to enter data efficiently and accurately
An ability to accomplish multiple tasks efficiently, while also prioritizing those tasks
Ability to work with and thrive in a variable work schedule environment, including flexibility to work outside of Monday – Friday (8:30-4:30)
Must have a valid drivers license and reliable transportation.
Must be able to pass a series of background checks and provide references as a condition of employment
Commitment to CFCF’s and CASA’s fundamental goals and mission

Responsibilities

Case Management
Maintain knowledge of each child on the caseload
Accurately document all activities performed in your capacity as an Advocate Supervisor, ensuring data integrity for reporting needs.
Document case activity on each case.
File up-to-date documents received by court and collaterals in electronic case files.
Complete monthly performance indicators based on volunteer reports.
Develop and retain relationships with volunteer, foster families, DCFS workers, court personnel and all parties related to the case
Attend all court hearings and track court dates
Provide written and verbal testimony to the court
Collaborate with volunteers regarding written CASA court reports.
See that all parties involved receive a copy of CASA’s court report.
Monitor judicial docket; manage case assignments and court week
Volunteer Supervision
Work with volunteers in order to achieve a safe and permanent home for children
Maintain awareness and sensitivity to service populations cultural and socio-economic characteristics and integrate this into supervision of volunteers and child advocacy
Communicate the role of the CASA Program and CASA volunteer
Attend and assist with trainings and orienting new volunteers as needed
Must complete Training of Facilitator in order to train volunteers
Be familiar with all CASA training materials
Assist in preparing volunteers for court testimony if necessary
Provide support to volunteers regarding their case including problem solving, resource information and guidance related to the child welfare system.
Consult with volunteers a minimum of twice a month for volunteer supervision
Insure face to face communication with volunteers at least once a quarter
Attend home visits and pertinent social service meetings with volunteers
Reinforcement of confidentiality policy with every volunteer
Create action plans with volunteers regarding new case assignments
Assist volunteers in gathering information, specialized services and resources pertaining to the case
Evaluate volunteer job performance yearly via National CASA evaluation process
Ensures volunteers are in compliance with annual in-service hours as well as other CASA of NELA policies
Collaboration, Supervision, and Administration
Work collaboratively with all program staff to accomplish the goals and mission of the program
Communicate regularly with the Program Coordinator regarding updates and changes in volunteer and case progress
Participate in monthly supervision
Participate in employee evaluations as directed by the Program Coordinator
Complete time cards weekly
Adhere to the programs policies on dress, professional conduct and demeanor
Attend all necessary staff training/meetings
Attend conferences, seminars, and meetings for continuing education as requested by the Program Director
Participate in monthly peer file reviews
Demonstrate acceptable level of commitment to the core values and mission statement of CASA of Northeast Louisiana and The Center for Children and Families