Advocate - ECM (Los Angeles)

Amity Foundation•Los Angeles, CA

9d•$29 - $29

About The Position

The Enhanced Care Management (ECM) Advocate is responsible for the and coordination, improving health outcomes, enhancing satisfaction, and reducing unnecessary healthcare utilization. ECM is a comprehensive, patient-centered approach to healthcare that aims to improve outcomes for high-need populations. This involves the coordination of medical, behavioral, and social services to address the full range of patient needs, focusing on those with complex and chronic conditions. ECM programs are designed to optimize care delivery, reduce unnecessary hospitalizations, and improve the overall quality of life for . The intention of our services is to help people who have not been able to get the needed help in terms of Housing, Mental Health, Substance Abuse treatment, and linkages to community resources to help minimize recidivism. The role of the ECM Advocate is to help create a supportive network of services and resources for the client to prevent reincarceration and support long term permanent housing goals. Candidates fluent in English and Spanish is highly desired

Requirements

Excellent interpersonal and communications skills and the ability to work effectively with a wide range of constituencies in the community and within the organization.
Knowledge of contract parameters, objectives, milestones, and other deliverables.
Knowledge of contracting process and associated local, state, federal and other regulations.
Ability to integrate budgetary and service utilization data, forecast expenditures, and respond to ensure both effective provider utilization and budget compliance.
Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
Strong oral and written communication skills.
Proficient with software such as Microsoft Office Suite (Word, Excel. Email, Internet, etc.).
Valid Drivers License
Valid Car Insurance
Must have own personal vehicle

Responsibilities

Conduct outreach to identify and engage eligible in ECM services, using multiple strategies and modalities for engagement.
Interview and conduct assessments of studentsâ needs, including medical, behavioral, and social factors.
Develop, implement, and monitor personalized care plans in collaboration with students, their families, healthcare providers, and community resources.
Monitor and evaluate the effectiveness of care plans and making adjustments as needed to student goals.
Serve as the primary point of contact for the student, relevant family members, and other supports.
Operate as part of the studentâs multi-disciplinary care team.
Coordinate care across multiple providers and services, ensuring seamless integration of medical and social care.
Act as a student advocate, ensuring the studentâs needs and preferences are central to care decisions.
Facilitate regular team meetings to review patient cases, address challenges, and share successes.
Travel locally to deliver services to students in the community where they live, work, or frequent.
Document services in the agencyâs Electronic Health Record within 72 hours of each service and in compliance with agency policy, as well as contractual, state, and federal regulations.
Coordinate and link the client to needed mental health, substance abuse, and housing resources.
Maintained concise and comprehensive case records on all participants seeking services.
Provide accurate daily and monthly documentation and case notes as per funding source guidelines.
Attend workshops, meetings, and trainings as requested by supervisor.
Performs other related duties as assigned.