Advocate Driver Manager

Covenant Logistics•Chattanooga, TN

About The Position

Advocate Driver Managers are the lifeline of our most valuable assets, our professional drivers. They are responsible for assisting in a variety of driver needs but also managing and directing the work of professional drivers. Advocate Driver Managers are required to take actions or make recommendations with respect to discipline, terminations, and other changes of a driver’s employment status. This role is pivotal in driving the performance and professionalism of our fleet, ensuring drivers meet and exceed operational standards. Responsibilities Serve as the primary point of contact for professional drivers, communicating via phone, messaging, and in-person meetings to resolve issues and support operational success. Manage all driver interactions, coaching and documenting any issues. Provide corrective counseling and performance coaching to professional drivers as needed. Be available for efficient communication with drivers, and in-house personnel. Create a culture of safety by keeping a safety-first attitude. Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for professional drivers. Maintain accurate, swift information in all programs. Coordinate and manage the Driver of the Month recognition program to promote performance and morale. Ensure all assigned drivers maintain valid and appropriate endorsements and credentials. Monitor and manage idle time performance, ensuring assigned fleet meets or exceeds established targets. Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations. Conduct Idelic calls to review safety and performance metrics with drivers. Lead welcome meetings with newly assigned drivers to ensure a smooth onboarding process. Manage the unassigned driver sheet to help professional drivers maximize available mileage opportunities. Participate in and conduct safety coaching sessions with professional drivers to reinforce a culture of safety. Monitor Drivewyse speeding alerts to ensure compliance with safety standards and protect drivers and other motorists. Track and analyze CSA (Compliance, Safety, Accountability) scores, striving for continuous improvement in safety performance. Attend and actively participate in safety meetings to stay informed and contribute to fleet safety initiatives. Knowledge, Skills, and Abilities Strong verbal and written communication skills. High level ability to resolve issues and solve problems. Excellent ability to manage time appropriately and prioritize competing interests. Strong Organizational Skills. Working knowledge of Microsoft Office. Ability to work in a fast paced and changing environment. Strong interpersonal skills. Strong internal and external customer service skills

Requirements

Strong verbal and written communication skills.
High level ability to resolve issues and solve problems.
Excellent ability to manage time appropriately and prioritize competing interests.
Strong Organizational Skills.
Working knowledge of Microsoft Office.
Ability to work in a fast paced and changing environment.
Strong interpersonal skills.
Strong internal and external customer service skills
Bachelor’s degree in business administration, supply chain management or similar field required. 1 year of relevant experience may be substituted for each year of education required.
2+ years of relevant experience required
Previous transportation industry experience required

Responsibilities

Serve as the primary point of contact for professional drivers, communicating via phone, messaging, and in-person meetings to resolve issues and support operational success.
Manage all driver interactions, coaching and documenting any issues.
Provide corrective counseling and performance coaching to professional drivers as needed.
Be available for efficient communication with drivers, and in-house personnel.
Create a culture of safety by keeping a safety-first attitude.
Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for professional drivers.
Maintain accurate, swift information in all programs.
Coordinate and manage the Driver of the Month recognition program to promote performance and morale.
Ensure all assigned drivers maintain valid and appropriate endorsements and credentials.
Monitor and manage idle time performance, ensuring assigned fleet meets or exceeds established targets.
Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations.
Conduct Idelic calls to review safety and performance metrics with drivers.
Lead welcome meetings with newly assigned drivers to ensure a smooth onboarding process.
Manage the unassigned driver sheet to help professional drivers maximize available mileage opportunities.
Participate in and conduct safety coaching sessions with professional drivers to reinforce a culture of safety.
Monitor Drivewyse speeding alerts to ensure compliance with safety standards and protect drivers and other motorists.
Track and analyze CSA (Compliance, Safety, Accountability) scores, striving for continuous improvement in safety performance.
Attend and actively participate in safety meetings to stay informed and contribute to fleet safety initiatives.

Benefits

401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members