Advocate Community Lead

Solace

1d • Remote

About The Position

We’re seeking an Advocate Community Lead to own the strategy, systems, and storytelling that keep our growing advocate team informed, aligned, and inspired.
In this role, you'll lead the development and execution of all communication efforts that support our advocates. Reporting to our Brand Lead, this role will work closely with Clinical Operations, Product, and Leadership to ensure clear, consistent, and impactful communication across all channels.
This role is ideal for someone who thrives on building communication systems from the ground up, translating complex ideas into compelling content, and fostering strong team culture in a fully remote environment.

Requirements

• 3+ years of experience in internal communications, community management or PR with a strong preference for experience at venture-backed technology or consumer startups
• Experience managing internal communication tools, knowledge management, and community platforms
• A high level of agency and autonomy, coupled with a vision for what healthcare can and should be

Nice To Haves

• A bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred

Responsibilities

• Own internal advocate communication channels and our community platform, Circle.so
• Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
• Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
• Create resources and recognition programs that empower advocates to serve patients with confidence, accuracy, and empathy.
• Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace’s mission and values.

Benefits

• This is a rare opportunity to shape our advocate community from the ground up at a company doing truly meaningful work.
• You’ll be a core part of building a team culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the most complex healthcare system in the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level