Advocacy Specialist

Disability Law Colorado•Denver, CO

3d•$25 - $30•Hybrid

About The Position

The Advocacy Specialist serves as the first point of contact for individuals seeking assistance from DLC and plays a critical role in assessing needs, providing guidance, and connecting people to appropriate resources. This position provides access to DLC’s services through effective intake, issue identification, and short-term advocacy. KEY RESPONSIBILITIES The following duties are an overview of the primary duties and responsibilities of the Advocacy Specialist and should not be considered an all-inclusive list.

Requirements

High school diploma or G.E.D.
Experience interacting with members of the public in a customer service or similar environment, particularly those who are upset or experiencing a crisis.
Experience conducting triage of client needs in a fast-paced
Proficiency with office technology, databases, Microsoft Suite applications, and online meeting platforms.
Determination of suitability from the Social Security Administration within the first six months of employment and the ability to preserve that credential during the course of employment.
Commitment to disability justice, equity, and self-advocacy.

Nice To Haves

Bachelor’s degree in a relevant field
Experience gathering and entering information into a database. At least two (2) years of experience advocating with or for people with disabilities and/or other marginalized populations.
Fluency in Spanish.
Experience working with ASL interpreters, assistive technology, people whose primary language is not English, and accessibility problem-solving.

Responsibilities

Respond to calls, emails, online intakes, and mailed intakes to gather relevant information for legal team to determine next steps.
Provide information, referrals, and technical assistance.
Maintain expertise in the Disability Advocacy Database (DAD) case management system and correctly log all intake information.
Provide input for discussion about intakes at weekly team meetings.
Provide self-advocacy and short-term assistance to people with disabilities.
Directly advocate on behalf of individuals with disabilities, as appropriate, under the guidance of a DLC attorney.
Maintain basic knowledge of current statutes, regulations, and policies affecting people with disabilities.
Assist the legal team in updating relevant self-advocacy resources.
Demonstrate a commitment to customer service, including eliciting feedback through surveys and conversations.
Provide trainings on disability rights.
Represent DLC in community outreach, coalitions, and public forums.
Coordinate incoming and outgoing mail related to intake and self-advocacy
Manage electronic documents and maintain documents per office protocol.
All DLC employees are expected to respect the values of the disability rights movement, as demonstrated by a commitment to disability culture and language, as well as advancing the public image of DLC as a trusted and competent resource. All DLC employees must also exhibit work performance consistent with the Colorado Rules of Professional Conduct and the National Disability Rights Network’s Standards.