Advocacy & Empowerment Team Lead

State of North Carolina

2d

About The Position

The Advocacy & Empowerment Section is responsible for elevating the voices and experiences of those DMHDDSUS supports, ensuring that their concerns and needs are heard, understood, and addressed. The Section accomplishes this by helping to bridge the gap between those we serve and the services or policies they interact with, providing responsive, helpful, and efficient customer support to individuals who seek assistance, and engaging with community partners to ensure all individuals receive the services and supports they need. This section is also responsible for maintaining relationships and supporting the State Consumer and Family Advisory Committee (SCFAC) that advises the Department and the General Assembly on the planning and management of the State's public mental health, intellectual and developmental disabilities, substance use disorder, and traumatic brain injury services system as well as other advisory groups. The Section coordinates with various internal and external stakeholders including NC DHHS leadership, the State Medicaid Agency (Division of Health Benefits or DHB), State Division of Social Services (DSS), Division of Child and Family Wellbeing (DCFW), professional associations, State and community hospitals, Local Management Entities/Managed Care Organizations (LME/MCOs), Medicaid Standard Plans, people with lived experience, advocates and advocacy organizations, and other stakeholders, to develop and implement strategic priorities. The primary purpose of this leadership position is to oversee the team that supports the Division's advisory committees/councils and to ensure consumer and family voice is elevated and integrated into the work of the Division. This position will be forward facing with NC DHHS leadership, providers, community leaders, people with lived experience who use the NC service system and other involved stakeholders. They will be expected to speak to the NC DHHS and DMHDDSUS priorities and initiatives in front of these stakeholders and provide stakeholder feedback to DMHDDSUS leadership. They will be held accountable for all work done in this section.

Requirements

• Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; or Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; or an equivalent combination of education and experience.

Nice To Haves

• Working knowledge of behavioral health services and systems
• Experience with outreach and community engagement including ability to design and present trainings
• Ability to work supervise a staff of professional and support positions
• Ability to establish and maintain effective working relationships with consumers/families, other state agencies, providers of services, advocacy groups and other organizations

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees