Advisory Specialist

Diligent Corporation•Washington, NY

1d•Hybrid

About The Position

The Services team at Diligent possesses deep, cross-sector expertise in corporate governance, audit, risk, compliance, and regulatory environments, with the capacity to deliver significant change globally, flexibly, and reliably. Their vision is to partner as trusted advisors, working in joint teams that complement client strengths with the right mix of talent. An Advisory Specialist delivers governance, audit, risk, and compliance solutions and typically owns defined work streams from discovery through go-live. They lead discovery, translate requirements into technical design documents, configure and iterate Diligent One prototypes, and drive UAT and client enablement through training and issue management. Operating within standard project methodology, they communicate timelines and risks across teams and are measured on utilization, SLA/turnaround, CSAT/quality, and on-time administrative hygiene. Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, they are building the future with people who think boldly and move fast, designing systems that leverage large language models or reimagining workflows with AI. Curiosity is in their DNA, looking for individuals willing to ask big questions and experiment fearlessly, embracing change as an opportunity. Employees are agents of positive change, joining a global community on a mission to make an impact and make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.

Requirements

1–3 years of experience in internal or external client-facing or consulting roles.
Embody a Customer First mindset, operating with urgency, excellence, and accountability to customer outcomes and experiences.
Maintain high quality and process discipline, with strong attention to detail and accuracy while following procedures with stakeholders and customers.
Manage time effectively and multitask in fast-paced environments, collaborating as part of a team to deliver under tight timeframes and adapt to change.
Proactively solve problems and embrace new challenges, communicating effectively through presentations and workshops and engaging customer personnel to resolve GRC requirements and goals.
Passionate about GRC and have relevant professional accreditations planned, in progress, or obtained (e.g., CIA, CISA, CRISC, CISSP, CPA).

Nice To Haves

GRI Sustainability Reporting, ISB, or other relevant certifications.
Undergraduate degree in a related field (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain, Engineering, Information Security, MIS).
Experience with GRC and/or analytics tools is a plus; background with platform-based products/solutions.

Responsibilities

Deliver end-to-end Professional Services across the customer journey and product enablement, ensuring quality and timely outcomes.
Partner across the customer lifecycle with PS management, Customer Success, and stakeholders (e.g., Sales, PM, PMM, Marketing) to align on goals and execution.
Leverage and continually deepen Domain/Industry/Product expertise to advise best practices for solution rollout and project execution.
Lead implementation independently by understanding client program goals and data processes, configuring with Diligent methodology, and enabling users.
Provide prescriptive guidance and training on product usage to drive adoption and outcomes, ensuring an excellent customer experience.
Collaborate with Delivery Managers to triage and route new service requests appropriately while maintaining scope, schedule, and quality.

Benefits

Creativity is ingrained in our culture.
We are innovative collaborators by nature.
We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people.
Diligent offers a flexible work environment
global days of service
comprehensive health benefits
meeting free days
generous time off policy
wellness programs
We have teams all over the world
Diversity is important to us.
Growing, maintaining and promoting a diverse team is a top priority for us.
We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.