Advisory Solution Consultant

ServiceNow • Chicago, IL

382d • $126,375 - $208,425

About The Position

The Advisory Solution Consultant at ServiceNow plays a crucial role in supporting Global Alliance Partners by providing technology strategy, solution development, and ongoing communication regarding the latest ServiceNow solutions and capabilities. This position focuses on evangelizing ServiceNow's value proposition to partners, enabling them to enhance their offerings and effectively sell to their customers. The role involves leading architecture and design engagements, fostering trusted advisor relationships, and collaborating with cross-functional teams to ensure customer success.

Requirements

• 7+ years of Pre-Sales Solution Consulting experience.
• Undergraduate degree in Commerce, Computer Science, Engineering, etc.
• Experience with the ServiceNow product suite or competitive product suites highly desirable.
• A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist).
• ServiceNow platform development experience.
• Experience developing on competitive platforms.
• Working knowledge of modern web technologies and cloud computing.
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions.
• Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals.
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players.
• Sharp business judgment, ability to see 'big picture' and to prioritize.
• Executive presence, strong verbal and written communication.
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment.
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance.
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP's, and CXO's).

Nice To Haves

• Experience in any of the key subject areas, with a demonstrated history delivering consulting services across Enterprise Architecture, Service Management, AI Operations and Cloud Computing, DevOps, Security and Operations, Integrated Risk Management, Human Capital Management, Financial Management, User Experience, Customer Engagement and Loyalty.

Responsibilities

• Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer.
• Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings.
• Expand beyond technology or HRM frameworks into Enterprise level frameworks such as APQC and Industry specific operating models.
• Demonstrate products based upon business initiatives or required outcomes focused upon the value the solution delivers.
• Stay current on product developments/releases to provide guidance to Partners.
• Forge trusted advisor relationships at the top levels at the Partner account.
• Provide thought leadership and collaborate with cross functional teams to ensure customer success is achieved.
• Coordinate with Partner leadership on sales and delivery enablement around created solutions.
• Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams.
• Participate in and deliver Business Reviews with aligned account teams.
• Provide mentoring and training to peers and other colleagues within our organization.
• Identify, lead and contribute to the creation of best practices, white papers, workshops, technology days, 'lunch and learns'.
• Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans.
• Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations.
• Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members.
• Travel for Partner, Customer, and Organizational activities.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees